Hello @DSoto1,
In QuickBooks Online, the frequently accessed page resources stored on your browser may affect your browsing experience. They can cause unexpected browser problems like how your employees received issues with Workforce.
That said, let's consider letting them log in to the account using a private or incognito browser so we can isolate this issue. Here are the shortcut keys you can provide for easy access:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, you can continue letting them clear the regular browser's cache so the system can start fresh and improve their browsing experience. But if the same results show up while using a private browser, let them use a different browser app instead.
Meanwhile, for the employee whose having trouble receiving the invitation link, please make sure to check the Spam or Junk folder of their email. You can also share this article to learn more: Receive Important Email Messages from Intuit.
Need help performing any tasks related to your payroll account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how you can update your data and security management, to name a few.
Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Stay safe and have a good one!
