We didn't find any companies for this account error

Hello there, Rafael.

I'm here to ensure that you can view your paystub.

When users come across unexpected issues such as runtime errors, we suggest basic troubleshooting steps for the browser to address the issue. It's possible that the stored temporary internet files may be causing difficulties when trying to access your pay stub.

We can start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:
 

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once you're in, let's go to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 

I've also added these articles that'll help you handle your paychecks and W-2s in QuickBooks Online:

• Print W-2s Forms
•   View your Paychecks and W-2s 
• Print Pay Stubs in QuickBooks Online

If you have any other QuickBooks questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

Abegails, thanks for the reply.

The browser and cache is not the issue. These were my first troubleshoots.

The "error" message is clear, there is no environmental issue here. Some Quickbooks update/migration screwed up my account.

Abegails, thanks for the reply, but the browser and cache is not the issue. These were my first troubleshoots.

The "error" message is clear, there is no environmental issue here. Some Quickbooks update/migration screwed up my account.

Thanks for the prompt response, @Rafael K. I appreciate you sharing the troubleshooting you've performed. I'm here to help connect you with the team that can best address your concerns.

There's a possibility that you were removed from the workforce and then added back without being invited. To ensure that your concern is taken care of in the best possible way, I recommend contacting our appropriate support team again, who can investigate the root cause of the error further.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Navigate to the (?) Help section. Which will bring up the QuickBooks Assistant window.
3. In the Type or ask something field, enter your inquiry.
4. Press Enter on your keyboard to send it.

I've attached the screenshot below for your reference.

If you're using Plus, Essentials, or Simple Start, our support hours are Monday through Friday, 6 AM to 6 PM PT. For Advanced subscription users, support is available Monday through Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT.

You can access this website to view more about the available hours of our support and how to contact them: Contact Payroll Support.

Additionally, you can visit this resource to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in.

If you encounter other login issues in QBO, @Rafael K, you can click the Reply button below. I'm here to assist you further.