what happens with your financials when Quickbooks Payroll has to create payroll adjustment checks when their payroll system did not work for 2 months

568SKH · ‎February 09, 2022

Hello, I just got off the phone with a Level 1 payroll expert. He tried but was not able to help. In theory a business consultant will be calling me.

While I wait, here is the situation.

In Nov 2021, our QBS payroll online Core system stopped working. We ended up doing rough calculations of employees' checks and paid them with paper ones for 2 + months. Many, many lengthy calls later, Payroll Core is working as of mid January.

Here is my question. In order to get our QBO records in order, we completed payroll correction worksheets for 3 employees' 7 paychecks. The Payroll correction worksheets had all the tax and benefit details for both er and employee on each paycheck.

It took 4 weeks, but the adjusted paychecks have been entered into our QBo by a payroll tax expert. Here is the issue. I don't fully understand how to reconcile these adjusted checks to the paper checks that were written during the time period. I will also tell you that no taxes were paid during this period. Please give me a tutorial on adjusted payroll checks! I can tell that no QBO account- whether a wage account or a payroll tax liability account has any entries from these adjusted payroll checks. I thank you very much for getting through this. Also, it's been 25 minutes and I'm darn sure no business consultant will be calling me.

AlexV · ‎February 09, 2022

Hello 568SKH!

Let me assist you with payroll adjustments.

I understand that you need to correct your payroll data to include those checks that were processed manually. Please note that it depends on your request if you'd like these adjustments to show on your register. Our Payroll Correction Team has the option to sync these adjustments into your Chart of Accounts.

If these adjustments aren't synced, they will only reflect on your payroll forms and payroll-related reports but not on other financial reports. You'll want to contact our Support Team again and request to sync these adjustments so you can reconcile them.

Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
When asked by the bot, enter "Sync Payroll Adjustment".
Select I still need a human, then proceed with Contact us or Get help from a human.
Choose either Chat or Callback.

In addition, if the previous representative already requested this for you, please be certain that one from our Payroll Correction Team will reach out to you once the request has been completed.

I added this link if you need help in running, customizing, and saving reports in QuickBooks Online: Run reports in QuickBooks Online

Keep on posting here if you have other concerns. I'll respond as soon as I can.

568SKH · ‎February 11, 2022

Hi Alex V.

I thank you for your explanation. Another question: If QBO payroll syncs the 49 payroll adjustment checks so that all payroll related expenses are live in QBO (and I can create year end financials for the Board), how do you keep the system from not paying out the net pay of each of these adjusted payroll check to the specified employee? All employees were given paper checks written for only net pay during the period when QBO payroll Core would not work. I thank you in advance for your response. I hope I made myself understood.

Rasa-LilaM · ‎February 11, 2022

Thanks for coming back to the Community, 568SKH.

I can see how important it is for your business to have accurate financial records. This way, you can process taxes, forms, and other year-end activities smoothly.

When requesting a payroll correction, our specialists will create adjustments to your paychecks. The process ensures you can start fresh in using the payroll service.

For your other concern, I still recommend reaching out to our Payroll Support Team again. Then inform our specialists that you’ve already provided the employees with their paychecks.

Also, check with them if you can start creating the year-end financials. You can follow the steps shared by my peer above to get the contact information.

You can go over the links below for additional resources. These articles cover all the details to make temporary or permanent changes to your payroll, as well as tips to get ready for the year-end filings.

Drop a comment below if you have other payroll concerns. I’ll be glad to assist further. Have a great weekend ahead.

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what happens with your financials when Quickbooks Payroll has to create payroll adjustment checks when their payroll system did not work for 2 months