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Level 1

What is the status of fixing the Summarize Payroll Data in Excel report issue?

 
5 Comments 5
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QuickBooks Team

What is the status of fixing the Summarize Payroll Data in Excel report issue?

Hey there, @Marlyce.

 

I'm happy to provide some information on the investigation.

 

As of right now, this issue is still under investigation, and our engineers are working hard to resolve it. I recommend contacting support so they can add you to the list of affected users, and you would be able to receive email updates on the investigation.

 

The investigation number is INV-24874.

 

If you have any questions or concerns, feel free to reach back out. Thank you and take care!

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Level 1

What is the status of fixing the Summarize Payroll Data in Excel report issue?

I've been tryon for 2 hours to contact QB support and this is the closest I've gotten

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Level 1

What is the status of fixing the Summarize Payroll Data in Excel report issue?

I am having the same issue - I can't get to QB support - how do you contact anyone at QB support

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Moderator

What is the status of fixing the Summarize Payroll Data in Excel report issue?

Hello there, @bt73.

 

I have another steps for you to reach our Customer Care Team. Here's how:

  1. Visit: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. Pick a topic in the What can we help you with question.
  5. Choose the type of support on how you wanted to be connected.

Right now, our engineers are still working for a fix with regards to the error when using Summarize Payroll Data in Excel feature. Once an update is available, you'll receive an email associated with your Intuit account.

 

The Community is always here to help. If you need any more assistance, don't hesitate to ask. Have a great day!

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Level 2

What is the status of fixing the Summarize Payroll Data in Excel report issue?

This is really unacceptable from Intuit.   We are also not able to use the Statement Writer with Microsoft 365.  Considering Intuit is a software company you would think they would be able to adapt or get a patch.  I can't get the excel reports I need for payroll and I need to use a laptop with an old version of Excel 2016 to issue GAAP financial statements for clients.  To say that the latest version of Excel that works is from 2016 is ridiculous - it is not even supported by Microsoft anymore.  As a Proadvisor why would I continue to recommend a product that can't keep even remotely current - that version of Excel is over 4 years old.  Intuit forces us to update for payroll purposes every three years, but can't keep their product current.  I am starting to look into some other options to use - this has been problem far to long!

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