Your efforts in performing the troubleshooting steps and reaching out are greatly appreciated, Bwrefrige. I understand how important it is to view and print W-2 forms to keep your workflow on track.
As the Community is a public forum, you'll have to contact our live support team once more for assistance. I understand you've already contacted them. However, they have the tools and resources to check this issue thoroughly.
Here's how:
- Click Help (?) in the upper right-hand corner.
- Select the Search tab and type "contact us".

- Then hit Contact Us.
- Choose either the Chat or Callback options.

For details about our support hours, check out this article: Get help with QuickBooks products and services.
Feel free to revisit this post for any questions about related topics in QuickBooks. You can reply here or create a new post. The Community team is always available to help. Have a great day!