This worked for me as well!

I can confirm this just worked for me too!  I was very reluctant to try it concerned I'd be stuck with a 71.43% employee - 28.57% employer split on 1/1/24 that I couldn't change back to a 71.43% - 0% ratio but it worked!

Thanks No_way!

Glad it worked for you - sad we have to look online to solve this repeated problem.

Whenever I click on the Edit button it just hangs. I cannot get into it to change it for the life of me.

I want to ensure you can edit and update your Paid Family and Medical Leave(PMFL) rate in QuickBooks Online (QBO), @jmdesigns. 

Occasionally, too much cache buildup in a browser can cause unexpected behavior with the product. This might be the reason why the Edit button acts weirdly. To clean this up, open your QBO in a private or incognito window so the software runs smoothly and effectively. Depending on the browser you're using, you can use these keyboard shortcuts:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

Once signed in, click the Edit button again. If it works, go back to your regular browser and clear its cache. You can also use other supported web engines as alternatives.

Once everything's fine, continue to edit the sales tax rate in your QBO account. 

For more ideas about how QuickBooks Online handles workers compensation, see the below articles:

• Understanding Workers' Comp Report
• Washington workers' compensation setup and calculations

I'm all ears if you require further assistance with updating new rates for WA PFML or have any follow-up questions about QuickBooks. I'll be around to lend a hand.

Funny you say that, Nicole! I dread having to contact QB support, so I troubleshoot all possible options. Clearing the cache and cookies was the first step I took, and it was not successful in resolving the issue. This is a repeated QB issue that needs to be addressed.

That did not help. As soon as I click the on the word Edit, it hangs. Then a box pops up and says waiting for the page to respond and it never does. This is the only area in QBO I'm having this issue. As soon as I click Edit where it says PFML it does this. I tried using incognito and also cleared my cache already. I also tried another computer.

I got you, @jmdesigns. I'll provide the steps for contacting our support team in QuickBooks Online Payroll. We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Since you've tried to perform the basic troubleshooting steps as suggested by my colleague above. However, the issue is still there. I urge you to call our support team so they can further assist you on how to remove this bug within QuickBooks Online.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

Hello, the support does not know what to do. They screwed PFML tax setting for 2023 while trying to add 2024 rate. It caused improper payroll corrections. I have contacted support several times wasting my time explaining again and again about the issue. last week 1/10/24 I was able to reach higher tier of tech support; however they could not fix the issue, escalated to higher level, and promised to take care in 3 business day by 1/16/24. In meanwhile, I need to run weekly payroll, while QBO processed refund thru payroll corrections to all employees on last payroll, because PFML rate 2023 was improperly replaced by 2024 rate, that has less deduction than 2023.

I have to to run another payroll today and was hoping that QBO tech support eventually restore 2023 rate as was promised. I called tech support on 1/16/24, they were useless,stating that issue was escalated and they could not do anything. They advised to check program frequently to see if any fix is done. Today is 1/18/24 and we still at no fix.

Based on the above and my vast experience with QBO tech support, I can say that majority of tech support agents do not have sufficient knowledge of the software and accounting to do their job..It is practically impossible to reach higher tier of support that understand and can fix the issues.