Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello there, @kathy-smith,
Missing preference in QuickBooks Online are sometimes affected by browser issues. Have you tried accessing the Payroll page using a private window.
This place prevents cookies from being stored on the computer, making it a great place to identify browser issues.
Use any of these keyboard shortcuts depending on the browser you're using:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, clear the browser's cache to remove the history or log files so you can start with a clean slate.
Also, it is highly recommended to use a supported browser to avoid compatibility issues. See this article for the list: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.
If the same issue happens, contact us immediately. Our representatives can create an investigation on what's causing this problem. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.
You can also request a callback, so you won't have to wait on the line. Here's how:
Let me know what happens once you've tried the steps. I'm here if you need further assistance. Have a good one.
I will give these steps a try and see how it goes! Thank you for the help.
I'm glad you were able to receive the information you were looking for, kathy-smith. Please feel free to follow up here if you have any other questions.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here