Why can't I see a place to edit employee information??

Hello there, @kathy-smith,

Missing preference in QuickBooks Online are sometimes affected by browser issues. Have you tried accessing the Payroll page using a private window.

This place prevents cookies from being stored on the computer, making it a great place to identify browser issues.

Use any of these keyboard shortcuts depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, clear the browser's cache to remove the history or log files so you can start with a clean slate.

Also, it is highly recommended to use a supported browser to avoid compatibility issues. See this article for the list: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

If the same issue happens, contact us immediately. Our representatives can create an investigation on what's causing this problem. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

You can also request a callback, so you won't have to wait on the line. Here's how: 

1. Sign in to your QBO account.
2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
3. From there, select the Contact Us button and enter your concern in the description box.
   
   
4. Once done, select Call us or Get a callback option.

Let me know what happens once you've tried the steps. I'm here if you need further assistance. Have a good one.

I will give these steps a try and see how it goes! Thank you for the help.

I'm glad you were able to receive the information you were looking for, kathy-smith. Please feel free to follow up here if you have any other questions.