Why cant my employee see the clock in on the workforce app

Hi there, daryin. I understand the importance of tracking time in the Workforce app.

If your employees can't see the clock-in option, I recommend asking them to log out of the app and log back in. This will refresh their account, ensuring that the latest updates are applied. Additionally, ensure they use the correct email when logging into the system.

Moreover, make sure that the admin or manager grants them the Mobile Time Entry permission to use the Workforce app. This will ensure they won't get any error messages when attempting to clock in on the app.

Here's how to enable the permission:

1. The admin needs to log in to the web dashboard and select My Team.
2. Open the team member profile and click Permissions.
3. Turn on Mobile time entry.
4. Once synced, they should be able to start tracking time on the app.

If the issue persists, we can refresh the app. Before doing so, ensure that timesheet data stored on their mobile device has synced with the web dashboard. Follow these steps to reset the app data:

1. Click More and go to Settings.
2. Select Reset App and click Reset App to confirm.

For more troubleshooting steps, check out this article: Troubleshoot QuickBooks Workforce.

I've also added this article to help your employees understand the income tax on their paychecks and ensure it's accurate: Pay Info Looks Wrong.

Please keep us posted if you need additional assistance managing your payroll and employees. We're always here to help you out.

Hi,

We have done all of these and it still does not show on the bottom options for the app.

I have made them uninstall and install the app, we have done everything you have explained for the admin side as well.

Any other recommendations?

This is the third time this has happened and we just had to contact QuickBooks and they did it manually, but we don't want to keep having this issue.

Please let me know.

Thank you!

Good morning, @daryin-dynamicri. 

Thanks for reaching back out and giving us some additional details. 

Since none of the steps worked above, I suggest contacting our Customer Support Team for further assistance. I'd let them know that this is your third or fourth time with this issue when getting in touch with them. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

Keep us updated on how the call goes. We're always here to have your back. Bye for now!