Why didn't my team get paid?

Our team did not get paid this morning either. I have checked our pay date, checking account and everything on our end is good. We have upset employees this morning and of course we can not speak to a live person till 9am est. They should/need a 24 hour help line especially for payroll issues. 

Our payroll was not processed either. I processed everything the same as always yesterday, got the confirmation emails this morning, but employees still aren’t paid.

Hi jrainone, everyone.

I know payroll very important for the employees. We're currently receiving the same concerns at the moment, and we've already informed our engineers about this.

I would recommend checking this with our Payroll team as well to see why your direct deposit is showing not processed on your end though you got a confirmation email. Also, please have your employees monitor their pays within the day.

I'm just right here if you have additional questions.

Same here. Never has happened before to us. I even called my bank to make sure there was no error. All on Intuit. They really need to have 24 hr support for payroll.  

Yea, mine either!!! WTF quickbooks????

Hello @jp91 and @alina1686. I understand how frustrating this is and how important it is for our customers to pay employees on time and promptly. Right now our team is aware of this issue with direct deposits and is working on getting this resolved ASAP.

Currently, the bank/financial institution has until 5 pm to deposit the money to the employee accounts. Regardless, we're actively tracking each of our affected customer accounts to see if we can provide a more accurate time frame and get employees paid sooner.

It's very important that you DO NOT cancel payroll and create paper checks. 

We'll monitor the situation closely and keep you all included in any updates as they come to us here in the Community.

Thank you for your patience while we work on this issue.

We're seeing the same problem.  In the status it says it was processed and will be paid by the end of the day.

We have the same problem but can't reach anyone at support.   Under the employee check status a black box reveals the payment was processes and will be paid by the end of the day.  

Hello, @Intosolutions. I understand how frustrating this is and how important it is for our customers to pay employees on time and promptly. Right now our team is aware of this issue with direct deposits and is working on getting this resolved ASAP.

Currently, the bank/financial institution has until 5 pm to deposit the money to the employee accounts. Regardless, we're actively tracking each of our affected customer accounts to see if we can provide a more accurate time frame and get employees paid sooner.

It's very important that you DO NOT cancel payroll and create paper checks. 

We'll monitor the situation closely and keep you all included in any updates as they come to us here in the Community.

Thank you for your patience while we work on this issue.

Did this issue ever get resolved? I am a CPA trying to help a client that started using QuickBooks payroll this year. They pay by paper check once a month and the April payroll did not run. There is a message that the check was created, but the payroll did not run. How do I fix this? Create another check for that pay period?

Hi @LR1222,

We want to help you with your concern related to your payroll from April. However, we need more information about it to provide the right resolution and to get this sorted out promptly.

This thread is about direct deposit payroll not being received by the employees. Since you've mentioned checks are created, I want to clarify if this is a check or a regular paycheck.

Also, we need more information about the message. Can you share the details of the message and which part in QuickBooks you see it? Any additional information you can add will help us provide an accurate resolution to the issue.

In the meantime, you can check the following articles for some links about the payroll tasks, as well as how to contact our Payroll Support Team: 

• Payroll Resource Hub

• Contact Payroll Support

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.