Why does QBs online want my personal information

Your organization's security is our top priority, Mima. I acknowledge that protecting your private information is a great challenge, especially if you're unsure whether the personnel asking for this data is legitimate.

That said, allow me to provide information on the scenarios when QuickBooks requires checking your details. Also, I'll share resources on how to identify possible scam-related activities.

Since you're using direct deposit (DD), QuickBooks will ask for your organization's Principal Officer's Social Security Number (SSN) and some documentation to prove their identity. It occurs in cases where there are some issues with processing transactions through DD. Please know that we can't support customers who don't have SSNs.

Furthermore, the principal officer or admin will receive additional requirements via email. These can include updating the primary principal's information on file and providing documentation for the primary principal. Here is the complete list of the required information and documentation:

• Name and Date of birth.
• Social Insurance number.
• Bank information.
• Valid Government IDs.

For more information about the Payroll or Merchant services confirmation process, kindly review this article: Verify your principal officer and business identity for payroll or payments accounts.

Meanwhile, you can check these resources to ensure you can avoid or submit your concerns about malicious activities and review the complete list of legitimate Intuit email addresses:

• Identify suspicious activity, phishing scams, and potential fraud.
• Receive important email messages from Intuit.

You can also contact our Support Team again. This way, you'll get timely updates and further information regarding your payroll-related concerns.

Finally, you may review this link to learn about the taxes and forms handled by QuickBooks on your behalf: Understand the taxes and forms that QuickBooks payroll submits for you.

We always value your privacy and security. If you have more questions about handling probable scams and fraudulent activities or need help with your payroll transactions, hit the Reply button. We in the Community are always here for you.

• Intuit's email address ends with @intuit.com and @e.intuit.com.
• Any link we send you in an email will always be for an intuit.com address.

@Ivan_G   Have you ever heard of Phishing?  Phishing emails will and DO end the EXACT same way. The scammers have figured out how to use ALL email addresses to scam others. (Yes, including QB email addresses).  

Do some research before you continue spreading these tales.  Phishing is a REAL problem.  QB and all employees are only making it worse. Especially when a lot of the scammers are working for your company.  

This is a non-profit - there are no owners.  It is run by a board of directors which changes out every 2 years.  I am not an employee, I am a volunteer.  I have been doing their bookkeeping, including payroll for about 10 years.  We have had direct deposit and auto payroll for years, so this request for information is out of the blue.  I am not a principal officer but I handle payroll.  The director, who has been with the company for many years and is an employee, is who I would consider to be the principal officer, yet he doesn't use QBs at all.  The only people who use QBs is me and one board member, [PII Removed]. I do not sign on the checking accounts, I simply handle the bookkeeping.  Courtney signs on the checking accounts but does not have access to process payroll.  I am primary on payroll and the board wanted me to have administrative access to QBs.  So, really my question is why does QBs need my personal information?  What are they going to verify? What are they going to compare my personal information to?  I could not get anyone on the board to submit their personal information to QBs.  QBs was threating to terminate our subscription if I didnt do this!  So I sent the information in.  I was informed that I would hear back in 24 to 72 hours and have heard nothing at all.  Payday is September 25th and I dont know if the 3 employees are going to get paid by direct deposit.  I dont know anything - when I call QBs, I get different person each time and I have to go over the entire situation again and nothing happens.  I have made at least 14 calls and spent at least 10 hours on the phone with QBs and the problem is still there.  I cannot get help from QBs. 

This wont allow me to respond to you

@Mimanay    You have every right to feel unsafe and scammed.  QB has a LOT of scammers working for them, on top of all of the phishing going on.  

I find it odd that after 14 times, no one can tell you why you need to send such info. They wouldn't need your info at all, under the circumstances.  Seems a little shady, to me. 

I hope nothing comes of it, and your information remains safe.  

Good luck.  

Had the same thing happen to me.  I had a fairly simple question and after 20 minutes of giving our EIN, my full name, address, owners name etc, I still had not been given an answer- I just disconnected and then googled it. Thank goodness for youtube.