Why does your chat support stink?

I appreciate letting us know your experience when contacting our chat support, pflipper.

I want to offer support on whatever issues you may have in Intuit Payroll. 

Could you tell me the help you need? I can answer some general questions or concerns about it. That way, I can give the correct data to fix it. Just tap the Reply button below and I’ll do what everything in my power to assist. 

In the meantime, you can visit our Community Help Articles hub, if you need tips and related articles on your future task.

Please let me know if there's anything else that I could do for you. I'll be here every step of the way. Have a great day.

It took me close to two hours...

...two hours...

...to get the person on chat to correct an issue with Intuit Payroll having a monthly deadline on a quarterly state income tax payment (Minnesota).  

Whether this was due to the chat person not knowing how to help, or not understanding the issue.  This is totally unacceptable customer support, and Intuit/Quicken deems this their support model of choice.

Intuit railroads their customers into this support model.  I guess if you want to frustrate and turn off your customer base, this is a good support model choice.