My nonprofit organization has had an issue going on with QuickBooks Online for 8 months! They refuse to get me a supervisor, telling me one will call. And as one person stated in this thread, i, too, have had the experience of QuickBooks scheduling a call with a supervisor and then them just never calling. I have filed two BBB complaints against two of the different variations of the QuickBooks company, and they even refused to respond to those.
The most insulting thing about all of this, is that my issue was caused by Quickbooks. Yet they cannot be bothered to rectify it. When we signed up for QuickBooks Online, the company automatically enrolled us in some sort of payroll premium trial. We never asked for this, and we have never, to date, had anyone on payroll! So beyond the hours of hassle of getting that canceled, it now shows up in our online account, preventing us from actually enrolling in any QuickBooks payroll services. On top of that, I have been assured many, many times that this was taken care of. Recently, I spent over 3 hours on the phone getting payroll core added to our account, only to learn that the two sharky QuickBooks salespeople, instead of rectifying their longstanding glitch with our account that Quickbooks caused last year needlessly, took our money and opened a whole new account just so that they could add payroll core to it!
The company has absolutely no qualms whatsoever with misleading charities, putting out false advertising, lying. I have recorded many of these calls and saved chats. The good thing is that we're involved with several national coalitions of nonprofits and legal experts, so we can use this horrid experience to educate others in the bad faith operations happening with Quickbooks.
