Why won't this online version of quickbooks accept my social security number? It's correct and I"m the business owner so I can't even setup my own payroll. Not impressed

Hello, carol. 

I'm here to assist you in any way I can. Let's work together to overcome this roadblock and successfully enter your SS number in QuickBooks. We'll make sure everything is seamless and error-free. Have you tried opening your account using an incognito/private browser? Using a private or incognito window can occasionally cause the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, go to the setup and enter your employee ss number again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser. 

Once successful, I'd recommend getting your worker's name and SSN for the employee's Form W-2 year-end filing. It's important to make sure that all information is accurate and up-to-date. Once you have them, you can use this link to verify your employees' Social Security numbers. 

Here's an article about the Year-End Checklist for QuickBooks Online Payroll for future reference.

If you run into another issue or have questions, don't hesitate to reach out for help. Have a great day!

thanks but neither option worked.

I appreciate your quick response and providing a screenshot, carol. I see the importance of getting this sorted out promptly.

Given that you're sure about your SSN, it's still a good idea to double-check it to avoid any accidental mistakes that could cause authentication problems.

I suggest visiting the Social Security Number Verification Service website to confirm your SSN. There are situations that other users have accidentally use Individual Taxpayer Identification Numbers (ITINs) because they have a similar format to SSNs (NNN-NN-NNN). For additional information, you can refer to this article about Social Security numbers.

If you've checked that your SSN is correct but still face the same error despite trying the troubleshooting steps from my colleague, please contact our Customer Support Team. We'll conduct a more thorough review of your account to understand the reasons behind the persistent error. This can help us provide you a timely solution. 
 

1. Within your QBO account, go to Help in the upper-right corner.
2. In the Search tab, click Contact us.
3. Enter a brief description of your concern.
4. Click Continue.
   

You can always reach out to the Community for more questions or when you need assistance entering information. I'm always here to help you. Goodbye for now, and take care!

I get this same error, it will not accept a social security number with 00X in the first three digits.  Almost like where i live is so rural that quickbooks doesn't know it exists.  Contacting help doesn't help when you run all your books on the weekend in a small business. 

Welcome to the Community space, 

I'm here to provide some steps to help you add a social security number (SSN) in QuickBooks Online (QBO).

I recommend visiting the Social Security Number Verification Service website to verify your SSN. Sometimes, people accidentally use Individual Taxpayer Identification Numbers (ITINs) because they have a similar format to SSNs (NNN-NN-NNNN).

Once you have confirmed that your SSN is correct but still encounter the same error, I suggest contacting our Customer Support team for further checking and investigation of the issue. Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

Moreover, I'm adding this helpful article as your reference in changing your employee's information: Edit or change employee info in payroll.

Return to this post if you have other concerns about adding SSN in QuickBooks Online. The Community is always here to help.