@AcctNLR 

Who are the other 3rd party provider apart from security metrics.

Contact me in private and we will introduce you to one of them by email.

I cannot access SecurityMetrics

I’ve never received the email to verify my email and I checked spam . 
I cannot complete a contact form the because the one click CAPTCHA “ fails”

I’ve used quick books merchant services for years and never heard the term PCI compliance. Also use stripe which is level 1 PCI compliance. This all very vague and ambiguous. Any light to shed on this? Nothing states the number of transactions threshold for PCI compliance nothing is specific about benefits such as what fines for what if not PCI could compliant we do not store cc info we simply send a quickbook invoice with payment link through QuickBooks to a customer and they pay their invoice. Someone please elaborate on this . 

Let me share some insights about the PCI compliance in QuickBooks Online (QBO), @EB2016.

SecurityMetrics is an official partner of Intuit. They provide streamlined PCI DSS compliance services for QuickBooks Payments accounts. PCI compliance is required to protect your business and customers from theft and fraud.

The PCI Security Standards Council created the PCI DSS Standard to sufficiently protect customer payment card data from suspicious actions. As a merchant, you’re responsible for protecting payment card information.

Choosing not to use the PCI service will have no disruptions to your business with QuickBooks. However, any company that handles cardholder data, whether to process, store, or transmit, must meet PCI compliance requirements to ensure that payments are safe and secure. 

Moreover, I recommend reading out to SecurityMetrics support so they can further investigate the issue behind why you're unable to access the account. You can contact them through this link and clicking Contact Us.

I'm also sharing this article for detailed information about the QuickBooks Payment Card Industry Data Security Standard (PCI DSS) compliance: Learn about QuickBooks PCI Service.

I'm still available to assist if you have further questions regarding compliance or any other questions by adding them in the comment below. I'll be sure to help.

Thank you ! I can’t do security matrix contact/ support because when I click captcha it says it failed . It’s just a box clicked. But it failed .  I cannot complete a profile because I’ve never received the email to verify my email and I’ve. Checked spam and so far this all I’m certain of. I’m definitely not certain what protection PCI offers as it is certainly not clarified in any way.
I am certain my stripe account has level 1 PCI. Compliance . I send nothing to no one for credit card payments quick book sends it automatically. I store no information. 

Unfortunately I cannot complete matrix contact because when I click the captcha it says I failed. 

cannot complete my profile because I’ve never received the email to verify my email. 
We use stripe which level one PCI compliance stripe merges with our e-commerce QB does not. 

we do not store cc info the invoice and pay link are emailed through  quick books for call in orders  and customer pays themselves and this is all I know. There’s no clarity on protection 

This isn't the kind of situation we want you to experience, @EB2016.

Since you can't complete the security matrix, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and go over what options are available. They can be reached while you're signed in. Here's how:
 

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available. In addition, check the following resources for additional insights about PCI compliance:

• Learn about QuickBooks PCI Service
• Security Metrics

I'm still available to assist if you have further questions regarding compliance concerns or any other questions by adding them in the comment below. Keep safe!

If a customer ONLY takes payments through QuickBooks online payments, then isn't QB the one who has to be PCI compliant?

You won't find an answer to your question here, this is all just a marketing push to get you to sign up for their third party "compliance" provider, whether you need it or not:

"SecurityMetrics is an official partner of Intuit. They provide streamlined PCI DSS compliance services for QuickBooks Payments accounts. PCI compliance is required to protect your business and customers from theft and fraud.

We already have a PCI Compliance certificate dated 9/19/2024 from payment brands. Will that suffice?

Thank you for joining this conversation, catjeansmith. Allow me to chime in and answer your question about your PCI Compliance certificate.

PCI Compliance ensures that companies handling credit card information maintain a secure environment. For more details, visit this article: Learn about the PCI DSS Compliance Services.

Your PCI Compliance certificate should be sufficient for QBO as long as it aligns with their requirements and you maintain the necessary documentation. I recommend contacting our support team to confirm whether your PCI Compliance certificate will suffice for your platform. Here’s how:

1. Sign in to your QuickBooks Online company.
2. Go to (?) Help.
3. Select Contact Us, then select a topic to connect with the right expert.
4. Select your preferred way to connect.

For more information about their availability, refer to this article: Contact Payments Support.

Additionally, see this guide for the FAQs tools and services included in the QuickBooks PCI Service: Learn about QuickBooks PCI Service.

If there's anything else that I can help you with PCI compliance, please let me know using the Reply option below. I'll make sure to get back to you.