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c_davis1969
Level 1

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

 
5 Comments 5
KlentB
QuickBooks Team

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

Hi c_davis1969,

 

I've talked to our software engineers about this issue and found out that this investigation (INV-40066) is still in progress. We're unable to provide a specific timeline to when it will be resolved. Rest assured, we're doing our best to rectify the underlying issue as soon as possible.

 

Since you've already reached out to us last week, your account is already added to our notification list. We will be sending you an email once we get this sorted out and I'll also keep this thread updated.

 

Your patience and understanding are greatly appreciated on this matter.

 

Please don't hesitate to visit us again if you need more help in managing your employees in QuickBooks. We're always available here and ready to help.

LDO
Level 3

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

So we here are in May of 2021 and this is still an issue!!!!!  Over a year later!!!!

We have a new employee that is getting the same message.    
Could this be the browser he uses on his iphone?
Could it be that he already has a turbo tax account or some other intuit account,

This needs to be fixed!

 

ReymondO
QuickBooks Team

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

Thanks for bringing this to our attention, @LDO.

 

The investigation mentioned in the thread was already resolved. However, we have another ongoing investigation regarding employee first-time accepting an invite routed and getting the said error message.

 

Our product engineers are aware of this issue and are now working hard to fix this the soonest. If you haven't contacted our Customer Care Team yet, I'd recommend doing so. This way, they can add your account to the list of affected users and send you an update once the concern is resolved.

 

Here's how:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

contact qbdt.PNG

Please also check out our support hours to ensure that we address your concerns on time.

 

If you have further questions or concerns, feel free to reach back out anytime. Stay safe.

KirraA
Level 1

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

Same for us. Most accounts are not working. It has been over a year since this started and needs to be resolved. 

MirriamM
Moderator

Workforce is still giving error 'Your employer isn't connected to QuickBooks Payroll.' and I have not recevied any updates since I called the issue in weeks ago?

Hello there, @KirraA. I can see the urgency of getting this resolved.

 

Our engineers are still investigating to identify the root cause of this issue, so they can apply a permanent resolution. For now, we don't have a specific time frame for when is this going to be resolved. Rest assured, this is being taken care of. While they do, I recommend reaching out to our representatives again, so we can add you to the list of affected users. To reach them, you can check this article: QuickBooks Desktop Support.

 

Thank you for your patience while we work for a fix. If you have additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

 

 

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