Question

Workforce

Forum|Forum|4 years ago
February 11, 2022
5 replies
26 views

Is there a way to know what employees have created a Workforce account and when we terminate employees and make them inactive in QuickBooks can they still access their account?

QuickBooks Desktop Payroll

J

jamespaul

Level 8

Hello, rgonzalez21.

I'd like to give an overview on employee accessibility for QuickBooks Workforce.

We're unable to see a list of employees with a Workforce account in QuickBooks. However, our phone support can take a look at your account securely and check which employee has signed up for an account.

You can use this link to chat with our Workforce support agents: Workforce Direct Chat link.

Also, your employees can still access their Workforce account even if you've inactivated them within QuickBooks. If you need to remove their access, you'll want to contact our Workforce support agents.

If you need a reference on the Workforce service, you can check this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

Want to check your employee's liabilities and other payroll data? Consider running a summary report to see the information you need.

You can ask any other questions you might have in managing your employees. Do you need to take care of your taxes, reports and other transactions? Let me know the details below.

R

rgonzalez21Author

They were not able to correct this issue. This is what I was told, "As per checking, your email already existing on file and tried to accept invite but our system failed which is the reason for the error message when you login to Workforce. This issue has been reported and is currently under investigation."

H

H Szrom

I need to talk to a person not a chat bot who knows how we can fix:

First payroll in new company file sent View My Paycheck info to incorrect employees. When we checked employee emails, they were correct.

When we tried to re-invite employees and they try to sign into their new account, they are told..

"We can't sign you in. Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access."

At this point, our only solution seems to be to discontinue using Workforce. What a mess.

K

KimberlyS

Moderator

Hello there, @H Szrom.

This is definitely not the experience we want you to have when reinviting your employees to view their paychecks, which stops you from moving towards different business tasks. Let me route you to the appropriate support to help you fix this matter immediately.

Since the issue persisted when you tried to reinvite your employees, I recommend contacting our customer support team. They have made their resources available to assist you thoroughly and investigate your concerns.

You can follow these steps to reach our support:

Open your QuickBooks.
Proceed to the Help menu.
Select QuickBooks Desktop Help/Contact Us.
Click on the Contact Us tab.
Enter a brief description of your concern, then Continue.
Use your Intuit account to sign in or Create a new account, then Continue.
Enter the single-use code sent to your email and select Continue.
Either choose to chat with us or Have us call you.

Also, please observe their support hours so you can get instant help.

On the other hand, consider running and customizing payroll reports to have valuable insights regarding your business and employees.

Feel free to add a comment in this thread for questions or clarifications when inviting employees or other related concerns in QuickBooks Desktop. We're always here to help.

E

ErinJenkins

I am also having issues with employees getting the same message. After spending over an hour with support, we were able to get a few more employees logged in. However, the bulk of our employees get the same message as @H Szrom

So we too are about to throw in the towel with workforce.

T

timc5

hello i need help with QB Workforce

K

KiazzymaeC

QuickBooks Team

Hi there, Timc5.

I can see that you've shared a similar concern about accessing QuickBooks Workforce. My colleague has already addressed this issue. You can reply to it through this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-workforce/01/1561774#M137690

Feel free to leave a reply below if you have any further questions or concerns. The Community team is always here to help.

A

Aquarius13

Hi hello I need to speak with someone about account money was tooken double from my account

C

continea

Level 5

Good Morning Aquarius13,

Thank you for chiming in on the thread! I will be more than happy to show you how to connect to our Support Team. Since this isn't a secure environment but rather an open forum, it is best to use our chat or callback features so our team can investigate your account further. Here's how:

Log in to your QuickBooks account.
Click the Help option in the upper-right corner.
Enter the necessary information and click Continue.
Choose the Callback option to connect.

I want to ensure you can check your account details, so please let me know how it goes. If you should have any questions, I'm just a click away.

M

Maria1232

Por que no me aparecen mis últimos pagos del 2026

K

Kurt_M

QuickBooks Team

¡Hola, @Maria1232! Gracias por contactarnos. A veces, un pago no se refleja porque los datos no se han sincronizado después de ejecutar la nómina en QuickBooks Desktop.Podemos solucionar esto simplemente restableciendo la conexión entre su sistema en la nube y el software.

Como se mencionó, la falta de pagos de 2026 en Workforce generalmente se debe a que los talones de pago (pay stubs) no se sincronizaron con la nube después de procesar la nómina en su archivo de empresa de Desktop. Dado que estamos a principios del nuevo año, también es común que una actualización de la Clave de Servicio (Service Key) o una versión de software desactualizada impidan que los datos lleguen correctamente al portal de Workforce. Para resolver esto y hacer visibles sus pagos de 2026, siga estos pasos:

1. Vaya al menú Employees (Empleados).
2. Seleccione Send Payroll Data (Enviar datos de nómina). Incluso si ya procesó la nómina, este paso garantiza que cualquier talón de pago pendiente se cargue en los servidores de Intuit.

También puede revisar las preferencias de Workforce y asegurarse de que la opción I have QuickBooks Payroll and I want to put my pay stubs online siga marcada para el año 2026. Al hacer esto, le da permiso al programa para permitir la carga de los talones de pago. Estos son los pasos:

1. Diríjase al menú Edit (Edición).
2. Seleccione Preferences (Preferencias) y luego haga clic en Checking.
3. En la pestaña Company Preferences, asegúrese de que la casilla I have QuickBooks Payroll and I want to put my pay stubs online esté marcada para el año 2026.

Por último, asegúrese de que su software esté ejecutando la versión más reciente (latest release). Al comienzo de un nuevo año fiscal, a menudo se requiere una actualización crítica para que el programa se alinee con las nuevas tablas de impuestos de nómina y el protocolo de sincronización en la nube. Para más detalles, consulte esta página: Update QuickBooks Desktop to the latest release.

Si los datos se cargaron pero aún no aparecen, pida al empleado que inicie sesión directamente en el sitio web de Quickbooks Workforce en lugar de usar la aplicación móvil. Esto ayudará a verificar si un filtro de "Año hasta la fecha" (Year-to-date / YTD) está ocultando accidentalmente las nuevas entradas de 2026.

No dude en hacer clic en el botón Reply si tiene otras preguntas sobre QuickBooks.

Descargo de responsabilidad: esto fue creado usando nuestra herramienta de traducción.

Hi @Maria1232! Thanks for reaching out. Sometimes, a payment won’t reflect because the data hasn't synced after running payroll in QuickBooks Desktop. We can get this sorted by simply restoring the connection between your cloud system and the software.

As mentioned, the absence of 2026 payments in Workforce usually stems from the pay stubs not being synced to the cloud after the payroll was processed in your Desktop company file. Since you are at the beginning of the new year, it is also common for a Service Key refresh or an outdated software version to prevent the data from successfully reaching the Workforce portal. To resolve this and make your 2026 payments visible, here's how:

Go to the Employees menu
Select Send Payroll Data. Even if you have already processed payroll, this step ensures any stuck pay stubs are uploaded to the Intuit servers.

You can also review the Workforce Preference and ensure the I have QuickBooks Payroll and I want to put my pay stubs online is still checked for the year 2026. By doing so, you're giving the program a permission to allow any pay stubs to be uploaded to Online. These are the steps:

Navigate to Edit menu.
Select Preferences, and then click Checking.
Under the Company Preferences tab, ensure the box for I have QuickBooks Payroll and I want to put my pay stubs online is still checked for the 2026 year.

Lastly, ensure that your software is running the latest release. At the start of a new tax year, a critical update is often needed for the program to align with the new payroll tax tables and cloud sync protocol. For more details, see this page: Update QuickBooks Desktop to the latest release.

If the data has been uploaded but is still not appearing, have the employee log in to the QuickBooks Workforce website directly rather than using the mobile app. This will help verify if a Year-to-date (YTD) filter is accidentally hiding the new 2026 entries.

Please don't hesitate to click the Reply button if you have other questions about QuickBooks.

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