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Level 3


Is there a way to know what employees have created a Workforce account and when we terminate employees and make them inactive in QuickBooks can they still access their account?

6 Comments 6


Hello, rgonzalez21.


I'd like to give an overview on employee accessibility for QuickBooks Workforce. 


We're unable to see a list of employees with a Workforce account in QuickBooks. However, our phone support can take a look at your account securely and check which employee has signed up for an account. 


You can use this link to chat with our Workforce support agents: Workforce Direct Chat link


Also, your employees can still access their Workforce account even if you've inactivated them within QuickBooks. If you need to remove their access, you'll want to contact our Workforce support agents. 


If you need a reference on the Workforce service, you can check this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.


Want to check your employee's liabilities and other payroll data? Consider running a summary report to see the information you need. 


You can ask any other questions you might have in managing your employees. Do you need to take care of your taxes, reports and other transactions? Let me know the details below. 

Level 3


They were not able to correct this issue. This is what I was told, "As per checking, your email already existing on file and tried to accept invite but our system failed which is the reason for the error message when you login to Workforce. This issue has been reported and is currently under investigation."

H Szrom
Level 2


I need to talk to a person not a chat bot who knows how we can fix:

First payroll in new company file sent View My Paycheck info to incorrect employees. When we checked employee emails, they were correct.

When we tried to re-invite employees and they try to sign into their new account, they are told..

  "We can't sign you in. Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access."


At this point, our only solution seems to be to discontinue using Workforce. What a mess.

QuickBooks Team


Hello there, @H Szrom.


This is definitely not the experience we want you to have when reinviting your employees to view their paychecks, which stops you from moving towards different business tasks. Let me route you to the appropriate support to help you fix this matter immediately.


Since the issue persisted when you tried to reinvite your employees, I recommend contacting our customer support team. They have made their resources available to assist you thoroughly and investigate your concerns.


You can follow these steps to reach our support:


  1. Open your QuickBooks.
  2. Proceed to the Help menu.
  3. Select QuickBooks Desktop Help/Contact Us.
  4. Click on the Contact Us tab.
  5. Enter a brief description of your concern, then Continue.
  6. Use your Intuit account to sign in or Create a new account, then Continue.
  7. Enter the single-use code sent to your email and select Continue.
  8. Either choose to chat with us or Have us call you.


Also, please observe their support hours so you can get instant help.


On the other hand, consider running and customizing payroll reports to have valuable insights regarding your business and employees.


Feel free to add a comment in this thread for questions or clarifications when inviting employees or other related concerns in QuickBooks Desktop. We're always here to help.

Level 1


I am also having issues with employees getting the same message. After spending over an hour with support, we were able to get a few more employees logged in. However, the bulk of our employees get the same message as @H Szrom 

So we too are about to throw in the towel with workforce.

QuickBooks Team


Hello there, @FLSun99. Upon reading your post, seems that you're also receiving an error message when reinviting your employees. Let me route you to the support that can assist you further with this.  


To resolve this issue, I suggest contacting our support team to investigate this more and provide the right solution. The support has the necessary expertise and tools and will help you fix this. Follow the steps below on how:


  1. Open your QuickBooks, and go to the Help menu.
  2. Click QuickBooks Desktop Help/Contact Us, then hit on the Contact Us tab.
  3. Put a brief description of your concern and click Continue.
  4. Note to use your Intuit account to sign in or Create a new account, then Continue.
  5. Enter the single-use code sent to your email and select Continue.
  6. Choose to chat with us or Have us call you.


Moreover, I recommend scanning this article to help you personalize payroll inside QBDT: Customize payroll and employee reports


Reply to this thread for follow-up questions regarding the Workforce account inside QBDT. I'm here to assist. Have a good day! 

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