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Level 3


Is there a way to know what employees have created a Workforce account and when we terminate employees and make them inactive in QuickBooks can they still access their account?

2 Comments 2
QuickBooks Team


Hello, rgonzalez21.


I'd like to give an overview on employee accessibility for QuickBooks Workforce. 


We're unable to see a list of employees with a Workforce account in QuickBooks. However, our phone support can take a look at your account securely and check which employee has signed up for an account. 


You can use this link to chat with our Workforce support agents: Workforce Direct Chat link


Also, your employees can still access their Workforce account even if you've inactivated them within QuickBooks. If you need to remove their access, you'll want to contact our Workforce support agents. 


If you need a reference on the Workforce service, you can check this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.


Want to check your employee's liabilities and other payroll data? Consider running a summary report to see the information you need. 


You can ask any other questions you might have in managing your employees. Do you need to take care of your taxes, reports and other transactions? Let me know the details below. 

Level 3


They were not able to correct this issue. This is what I was told, "As per checking, your email already existing on file and tried to accept invite but our system failed which is the reason for the error message when you login to Workforce. This issue has been reported and is currently under investigation."

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