YTD Sick Vac Accrual on Paystubs is incorrect

I can share with you to possible reasons why the YTD sick/vacation is incorrect, acracut.

It can be that the employee setup was incorrect, or the Do not accrue sick/vacation pay box is checked.

Let's try to review the setup to that specific employee to check if there's something that we need to correct. I'm here to guide you where to do it:

1. From the main menu, click Employees and select Employee Center.
2. Double-click the name of the employee in the Employees section.
3. Tap Payroll Info on the left side and select the Sick/Vacation tab at the upper-right corner.
4. Now, let's check each field to see if there's something that we need to modify to correct the accruals.

I would like to share with you this article: Sick and vacation time incorrect or not accruing on paychecks. You'll learn more details about this.

Please tag me directly if you have other concerns. I'll help and assist you as soon as I can.

I am having the same problem after I upgraded my Quickbooks software from 2017 to 2020.  YTD Sick time is a large number.   The columns on the paystub used to be Earned, YTD Used, and Available all on one line for each item - sick or vacation time.   Now the columns are Accrued, Used, and Available. Sick and vacation time are displaying on two lines each. 

Hello there, @Donna WRA.

You'll have to adjust the employee's sick time to correct the large number you see in the paystub. Let me walk you through the steps.

1. In your QuickBooks Desktop, go to the Employees menu and select Employee Center.
2. Choose the employee from the list, then click the pencil icon to edit.
3. Go to the Payroll Info tab, then click the Sick/Vacation button.
4. In the Sick section, enter the correct hours available from the field.
5. Review the other information and click OK.

I'm adding this article for more information: Sick and vacation time.

Also, the format on the paystub is included in the update of the new version of QuickBooks Desktop. Thus, sick and vacation time changes the column for easy viewing of the customer, like you.

Just in case you want to report an employee's vacation and sick time used, available, accrued, and limits, feel free to visit this article: Employee's vacation and sick time.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day.

There is nothing wrong with the set up.  The available and  used time are correct if you look at the employees screen.  And the current week accrued and available are correct on the paystub.  It is the YTD that accrued that prints on the paystub that is incorrect.

Thanks for letting me know that the Employee's set up is correct, @acracut.

Let's do some troubleshooting to isolate the issue. Let's begin with a Verify and Rebuild the data first. If you have Assisted Payroll, then I recommend reaching out to our Desktop Payroll Support for further assistance. If you don't have Assisted Payroll, here's how to Verify and Rebuild:

1. Press Window then Close All.
2. Click File > Utilities > Verify Data.
3. Once completed, then we can move on to Rebuild the data.
4. If you haven't already, back up your company file.
5. Choose File > Utilities > Rebuild Data.
6. You will receive a warning message to backup your company file, press OK.
7. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
   • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
8. The Rebuild Data utility starts as soon as the backup is finished.
9. Hit OK when you get the message Rebuild has completed.

After verifying and rebuilding the data, you can try to print the pay stub again and check for the YTD total amount accrued. Let me know how this turns out! I'll be around if you need help.

This also is not the solution for me either. This is the first thing I checked.  The accrued hours for sick and vacation time are correct in the employee file under the "Sick/Vacation" tab, but accrued sick is incorrect on the paycheck stub.  Donna

Thanks for trying the troubleshooting provided by Ashley H, WRA.

The Verify and Rebuild Data process should be able to remove the data integrity issue on your company file. Since that's not the case, I'd recommend reaching out to our Payroll Support Team. 

1. Click Help at the top menu and select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts. 
3. Select Continue. 
4. Choose either to Message an Agent or Talk to a Specialist. 

They can pull up your account and further investigate what is happening. 

Keep us posted about this. We'll review what other steps we can do to get this working.

I have a couple other issues as well that required rebuilding data.  However every time I try to run the rebuild Quickbooks crashes.  I really hate this software.

We don't want you to feel that way, acracut.

There are various reasons why you'll encounter an error:

• incomplete installation of an update (QuickBooks and/or Windows)
• data damage
• program code that needs repairing
• system or computer issues

Let's try the clean install to to fix company file issues, check this article for the detailed steps: Clean install QuickBooks Desktop.

If the error persists, I recommend contacting our QuickBooks Desktop support to escalate it to our Data Services team.

1. Click Help at the top menu.
2. Select QuickBooks Desktop Help.
3. Select Contact us and then enter the error. 
4. Select Continue. 
5. Choose either to Message an Agent or Talk to a Specialist.

Stay in touch with me if there's anything else I can help you with.

Quickbooks crashes when i try to do this rebuild.

Quickbooks crashes when i attempt to do this rebuild.

Has this issue with QuickBooks Pro 2020 software ever been fixed?  I just ran my first payroll for 2021, and was hoping all would be well.  Nope!  Paystubs are still showing the wrong YTD Accrued figure for vacation/sick time.   Should have been pretty simple as there's only 1 paycheck for the year so far.  The YTD should therefore be the same as the Current.  It is not.   The payroll setup is correct.  I also did a rebuild successfully, which found no errors.  There's something still wrong in the software    

Hi @JEN5121,

Thank you for joining the thread, as well as sharing the steps you've taken so far. 

I suggest you contact our Technical Support team for further assistance. See this article for the steps: Contact Payroll Support. 

If you continue to encounter this issue in the future, you can refer to this article: Sick and vacation time incorrect or not accruing on paychecks. 

Post a comment below if you have other concerns. I'll be sure to get back to you. 

Contact the Technical Support Team?  Then I assume the answer to my question  is "No - it has not been fixed".  There is nothing wrong with the payroll item setup, or the employee setups.  This is verified by the fact that every other aspect of the vacation/sick use and accrual is working properly.  It's only the YTD Accrued that's not working properly.  I have not had good experiences contacting technical support.  I've spent countless hours (unpaid) explaining things to them (having over 25 years of QuickBooks experience myself), only for them to not be able to help with the problem.  I've finally decided to not waste my time that way any more.  I was simply asking if the problem had been fixed.  Obviously it has not.  I should have asked if the problem has been recognized yet by QuickBooks and is in the process of getting fixed.   

I have had the exact same issue with QB Pro for over 3 years. Their tech support is absolutely no help and they say they will get back to you, but never do. It seems like it should be an easy fix...

Yes, THREE YEARS, and still no fix.  I just upgraded my payroll files to QBD 2021; STILL NOT FIXED.  I have run the payroll checkup, and everything is correct in sick totals.  Cannot fix it from there. 

This is an issue with where QBD is pulling the YTD totals from.  They are pulling historical balance FOREVER for each employee.  New employees will be correct for their first calendar year; then wrong beginning the next year.  Intuit support insists this problem is being "worked on".  IT CLEARLY IS NOT.  UNACCEPTABLE. 

I MUST PRINT ALL PAYSTUBS TO PDF THEN PUT A WHITE BOX OVER THAT LINE ON EACH PAYSTUB.  This is a huge time waste and one of the main reasons that I keep looking for a cost effective alternative to QBD. 

As I stated in another thread on this subject.  Just remove the darn line until you can figure out how to fix it.  Two minutes of coding to remove it from paystub!!!!!

Has this issue been resolved? if yes, what are the steps? 

Hi there, @jwigle. 

Thanks for following this thread. At the moment, our engineers are still trying to get this fix. 

I'd suggest you contact our QuickBooks Care team to get you in the loop for updates. Here's how: 

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact us and then enter the error, then click Continue. 
3. Choose either to Message an Agent or Talk to a Specialist.

Check out this helpful article to get more insights about why sick and vacation time may accrue incorrectly or does not accrue and how to fix it in your QuickBooks Desktop. 

We're always around here to help if you need anything more. Stay safe!

No it still has not been fixed.  I am convinced it never will be.  A simple removal of the YTD line would solve it; but that is too complicated for the Intuit engineers.  They added the line three years ago with incorrect coding and apparently they are incapable of removing it.

This is not helpful.  I have contacted support twice.  Current totals are correct so accruals are working.  The error is in the YTD totals which are pulling from historical amounts, not year to date.  Don't bother me with your canned answers, they just waste my time reading them as I have tried it all.  The YTD line was added three years ago with incorrect coding and your engineers don't seem capable of fixing it, or just removing the darn line which was an unnecessary line added three years ago.  All anyone really needs is the current sick available!

We just recently starting accruing sick leave for hourly employees per our state law and noticed that two of the employees have incorrect YTD amounts. I have read all the suggestions above and I still do not see any changes. I have adjusted the time available in the employee's profile, made the correction in the most recent paycheck, and also tried the rebuild method... AND STILL NOTHING! This is just beyond frustrating!

Good afternoon CC15,

Thank you for reaching out to the QuickBooks Community! I appreciate all the suggestions you have tried, and I understand your frustration. I highly recommend calling in and letting our agents take a look at this. They will be able to investigate the matter further in a secured environment. If necessary, they can even escalate the case. Here's how to reach us:

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Enter a brief description of your concern, then click Contact Us.
3. To the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you with are few options. Choose the callback feature option. 

Please let me know how the conversation goes! If you have any other concerns, I will be happy to assist further. See you soon! 

I also had this show up with a new employee.  I've been using QuickBooks for many years and I've looked at several reports that should reflect this weird YTD amount, and it doesn't show up anywhere.  I'm thinking there is a glitch hidden somewhere that developers haven't found.  Yes, it is frustrating.  I have spent way too much time trying to figure it out.

I appreciate you reaching out and sharing your experience here in the Community, @Robbielb.

I'd feel the same if my issue still remains unresolved for a long time. But don't worry, I'll pass it along to our development team. This way, they can look into this matter further.

Our doors are always open to help you again if you have any other questions with QuickBooks.