A few weeks ago, my chase accounts stopped connecting with QB. I now have my bank account working, but no luck on my cc. I have tried support 10x but can't get a response

Can you tell me the exact error you've encountered when trying to connect Chase Bank, laurenrm?

We don't want you to feel that way. That said,I'm here to help you connect your bank account in QuickBooks.

Let's make sure that you have entered the correct URL. Let me guide you with these steps:

1. Go to your bank's website and copy the URL.
2. In your QuickBooks Self-Employed account, click the Gear icon, and then Banking accounts.
3. Paste the URLin the Connect another bank or credit card box.
4. Enter your bank's credentials.
5. Click the Connect securely button.

If you still can't connect your bank, it would be best to reach out to our Customer Support team so we can investigate this further. Here's how:

1. Click the Assistant button.
2. Enter Talk to a human.
3. Enter I got an error while trying to connect Chase Bank.
4. Select I still need a human.
5. Select if you want to Message an agent or Get a callback from us.

If you're using QuickBooks Online, we have an on going issue about this. Our engineers are working to find the main cause of the error. 

As a workaround, we can manually import your bank transactions using the CSV file.

I'd also recommend contacting our Customer Care Support team so you'll be added as one of the affected users. Let me guide you with these steps:

1. Click the ? Help icon, and then Contact Us.
2. Enter I received an error while adding Chase Bank as your keyword.
3. Click Let's talk.
4. Select either Chat or Get a callback.

We will post to this thread once we hear an update from our engineers. We appreciate your patience while we're working on this issue.

I have tried all of these suggestions. My bank account is working fine now, though it had an issue at first. My credit card will not appear on my list. I tried multiple methods to try to get this resolved, including starting from scratch. No luck and now I have to recategorize everything. 

My bigger issue is that no one from support will call me back. I was to this was being escalated, but now hours wasted and no response. I am VERY disappointed with how poor my customer service experience has been for a very basic need. 

I appreciate you for adding a screenshot of your concern. I would like to help you out with this, laurenr.

I would come to the same conclusion for not getting a callback from our specialist. There are times a callback will be delayed due to a high volume of the call. They'll get back to you as soon as they can.

One of the possible reasons why the credit card is not showing in the list could be that there's maintenance in your bank that has not completed yet.

Get back to me if you have questions with QuickBooks, the community and I are all right here to help. 

Hello I have a Chase cc that I cannot connect to QBO.  It has been several weeks now.  Is there an update on this or can you help us understand where the problem is?  I would imagine this is impacting thousands of customers.  Thanks

Tony

We've seen a couple of reports about Chase credit card connections in QBO, Tony.

According to the latest update, our engineers are already working on a fix to resolve the issue and get the connection working again.

While we're unable to provide an estimated timeline, we recommend reaching out to our phone support. They will be adding you to our list of affected users. Every one in that list will be receiving email notifications as soon as the issue is resolved. Here's how:

1. Go to the Help menu and click the Contact Us button.
2. Let them know that you're unable to connect your Chase credit card account in QBO, then click Let's talk.
3. Click the Get a callback option. 

Don't hesitate to reach out to us again and post a question if you have other concerns. 

Is this ever going to be resolved? I can't understand why major company not able to fix an integration with a major financial institution. I am going to guess that if this isn't resolved quickly I and many other Chase customers will be leaving intuit. It is particularly frustrating that I have not once received a message from QBO on a status report. 

Thanks for reaching back out to us, @laurenrm.

After looking further into the tickets that have been submitted to our Engineering Team, I did see a scheduled update on the issue tomorrow, March 13th. Let me know if you get an email notification about the update tomorrow. If not, please reach back out here and I can look into the update for you! 

I'm always here if you need anything else. Have a beautiful day.