Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can you tell me the exact error you've encountered when trying to connect Chase Bank, laurenrm?
We don't want you to feel that way. That said,I'm here to help you connect your bank account in QuickBooks.
Let's make sure that you have entered the correct URL. Let me guide you with these steps:
If you still can't connect your bank, it would be best to reach out to our Customer Support team so we can investigate this further. Here's how:
If you're using QuickBooks Online, we have an on going issue about this. Our engineers are working to find the main cause of the error.
As a workaround, we can manually import your bank transactions using the CSV file.
I'd also recommend contacting our Customer Care Support team so you'll be added as one of the affected users. Let me guide you with these steps:
We will post to this thread once we hear an update from our engineers. We appreciate your patience while we're working on this issue.
I have tried all of these suggestions. My bank account is working fine now, though it had an issue at first. My credit card will not appear on my list. I tried multiple methods to try to get this resolved, including starting from scratch. No luck and now I have to recategorize everything.
My bigger issue is that no one from support will call me back. I was to this was being escalated, but now hours wasted and no response. I am VERY disappointed with how poor my customer service experience has been for a very basic need.
I appreciate you for adding a screenshot of your concern. I would like to help you out with this, laurenr.
I would come to the same conclusion for not getting a callback from our specialist. There are times a callback will be delayed due to a high volume of the call. They'll get back to you as soon as they can.
One of the possible reasons why the credit card is not showing in the list could be that there's maintenance in your bank that has not completed yet.
Get back to me if you have questions with QuickBooks, the community and I are all right here to help.
Hello I have a Chase cc that I cannot connect to QBO. It has been several weeks now. Is there an update on this or can you help us understand where the problem is? I would imagine this is impacting thousands of customers. Thanks
Tony
We've seen a couple of reports about Chase credit card connections in QBO, Tony.
According to the latest update, our engineers are already working on a fix to resolve the issue and get the connection working again.
While we're unable to provide an estimated timeline, we recommend reaching out to our phone support. They will be adding you to our list of affected users. Every one in that list will be receiving email notifications as soon as the issue is resolved. Here's how:
Don't hesitate to reach out to us again and post a question if you have other concerns.
Is this ever going to be resolved? I can't understand why major company not able to fix an integration with a major financial institution. I am going to guess that if this isn't resolved quickly I and many other Chase customers will be leaving intuit. It is particularly frustrating that I have not once received a message from QBO on a status report.
Thanks for reaching back out to us, @laurenrm.
After looking further into the tickets that have been submitted to our Engineering Team, I did see a scheduled update on the issue tomorrow, March 13th. Let me know if you get an email notification about the update tomorrow. If not, please reach back out here and I can look into the update for you!
I'm always here if you need anything else. Have a beautiful day.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here