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mehe
Level 1

Abort message

Users are being periodically kicked out of the application daily. Our local IT team asked that we open a ticket so troubleshoot potential install issues/updated releases. However, it mentions the server. Please see attached screenshot and call [removed] with questions/comments.
8 Comments
JonpriL
Moderator

Abort message

Hi there, @mehe!

 

You have the option to verify and rebuild your company file. I'm here to help you accomplish this so you can get rid of the error message.

 

To start with, the verify and rebuild tool allows QuickBooks to automatically resolve data damage in your company file. You can consider this as one of the reasons why you encounter such an error.

 

That being said, here's how you can verify and rebuild your company file:

  • To Verify:
  1. Go to File.
  2. Select Utilities.
  3. Choose Verify Data.
  4. Click OK.
  • To Rebuild:
  1. Go to File.
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. Click OK.

In addition, you can read this helpful article to learn more about how you can get rid of the error message: Error Message - Connection Has Been Lost.

 

However, I'd still recommend contacting our Customer Care Support if you're still unable to get rid of the error. Let me show you how:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us.
  4. Enter Error Message - Connection Has Been Lost in the Tell us more about your question: field.
  5. Click Start a Message.

As always, you can visit our Help Articles page for QuickBooks Desktop if in case you need to learn some "How do I" steps.

 

It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response.

Lottie02
Level 1

Abort message

how do I rebuild file if I can't open quickbooks without it freezing

Lottie02
Level 1

Abort message

I cant't open quickbooks so how do I rebuild the file

Catherine_B
QuickBooks Team

Abort message

We can perform other troubleshooting steps to get rid of the error, Lottie02.

 

There are a few reasons why you’re getting the Abort message. It can be:

  • The folder where the file is saved needs additional permission.
  • The connection is unstable (non-wired). Wireless connection for the QB data file leads to data file corruption.   
  • Firewall is preventing access over the network.

We can fix the error by updating QuickBooks to its latest release. Then, install and run the QuickBoks File Doctor.

  1. Go to the Downloads & Updates page. 
  2. Select your Country, Product and Version.
  3. Click Search
  4. Select the Download button. 
  5. Run the install or patch the downloads. 

If the error persists, I suggest contacting us. Here's how:

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Enter a brief description about the Abort message. 
  3. Click Continue and choose to either Talk to a Specialist or Message an Agent

The Community is always here to help if you need anything else. 

steve791
Level 1

Abort message

I am running QB20 on Win8.1 for a homeowners association with 120 residents - a single user.  I was getting this msg repeatedly: "ABORT - Problem - connection to the company file has been lost."  It was occasional under QB19 then got worse with QB20.  I used all the "doctor" and "file fixers" available.  My solution, at least over the last 2 weeks using the app about every other day, was that I "intuited" that QB is sensitive to where you put the company file and the backup file (I backup after each session)  DO NOT store them on the same device which I was doing.  I moved the company file to folder on my hard drive accessible directly from the Desktop (to avoid going down 4 or 5 levels in a User folder); backups are on a thumb drive which is also backed up on an external hard drive every week or so.  So far the system is stable.

steve791
Level 1

Abort message

Still stable - NO Abort message since change in file location

judyterrell
Level 2

Abort message

that does not work because you reinstall and it only gives you a few time before you have to update or you can't open the file..  You guys need to fix this and now!!  I can't even work on year end and cannot get any human on the phone!  I am appalled by the lack of service and QBs is just turning into a major issue to deal with!

Charies_M
Moderator

Abort message

Thanks for letting us know about your issue, judyterrell

 

I appreciate your efforts in trying out some steps to help resolve the Abort message on your QuickBooks Desktop.

 

There are several possible reasons why you’re getting this abort message. Below are the following:

 

  • The connection error is unstable (Non-wired connection).
  • The folder where the file is saved needs additional permission.
  • The firewall is preventing access to the network.
  • Power saving mode is turned on. 

If you haven't tried updating QuickBooks to its latest release. Please do so. This resolves unexpected behavior in the program.

 

Here's how to manually update your software:

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click the Options tab.
  4. Select Mark All and then click Save.
    QBDT Update QB1.PNG
  5. Go to the Update Now tab.
  6. Select the Reset Update checkbox.
  7. When you're ready, select Get Updates.
    QBDT Update QB2.PNG

If the message continues to appear, I suggest contacting our QuickBooks Technical Support. I know that you've already reached us for the same issue. This needs a thorough investigation to identify the reason why you're getting the error and come up with a fix.

 

Just to inform you, our phone support is no longer available. Instead, can reach us through our chat support. 

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    QBDT ChatSupport.PNG

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

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