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Join nowAfter QB update recently, Intuit Data Protect logged out. I am trying to log back in:
File / Back Up Company / Set up - Activate Online Back Up
Then i select "you will own / manage file" and hit continue. (not sure if this is correct)
(Other option is "you wont own / manage" and this option tells me that the IDP user should log in - but I am the only user).
Cursor spins and nothing happens.
I have made sure IDP is updated.
I have read online articles that were updated recently... but still reference Internet Explorer which does not even exist.
Thank you for bringing this to the community, kent.
We appreciate the steps you performed in logging in to Intuit Data Protect. Let me provide some insights in order for you to log in again.
I recommend you run the IDP tool to help you identify and resolve connectivity issues or software conflicts. Here's how:
Once you're done, add Windows Firewall ports.
For future reference, you can check this article: Change Intuit Data Protect Backup Settings, or view Status and History.
If you have more questions about logging in your Intuit Data Protect, let us know and we'll respond to you as soon as possible. Take care!
I forgot to mention that i can not access the IDP diagnostics tool. I can get the padlock icon in the tray (avialbable only when the cursor is spinning before logging in to IDP). I right click, look at "about IDP", but pressing Control F2 does nothing... possibly beacuse i am not logged in?
I have read the article you reference several times.
Thank you for taking the time to read the article and follow the instructions provided by my colleague, @kentbrown.
Alternatively, we can restart your computer and log into the IDP Tools. Then, we can clear the Internet Explorer cache, cookies, temporary files, and SSL state.
Here's how:
After performing the mentioned steps, we can now follow the steps provided by my colleague Ariell.
However, if you still cannot access IDP Tools I recommend contacting our QuickBooks Desktop Support. They have the tools to securely guide you in logging into your QBDT account.
Perform these steps:
Additionally, I'll add this article about how to fix issues when you sign in to the Customer Account Management Portal (CAMPs): Why can't I sign in to my account?
Feel free to comment below if you have additional concerns about accessing your account in QBDT. We're one post away.
Internet Expolorer does not even exist any longer. Do you mean Microsoft Edge? Quick books needs to update all its online instructions. They are very outdated and the instructions you give are not accurate.
These instructions are no longer accurate. Microsoft has changed their software and Intuit needs to update all these instructions with correct terms and steps.
Once you're done, add Windows Firewall ports.
I'm here to share some information about your concern, Kentbrown.
Yes, you're right. Internet Explorer doesn't exist anymore. I'm here to clarify what my colleague said about clearing your cache, cookies, temporary files, and SSL state. You can perform the steps my colleague Erika gave you using the Start menu instead of Internet Explorer.
After performing those steps, we can perform the recommended steps that my colleague Ariel provided.
If you want to back up your entire computer or just your QuickBooks files and folder, I'll drop an article for the details: Set up Intuit Date Protect to back up files.
If you have any further concerns about your data, please don't hesitate to share them with the Community.
I was able to perform these steps.
I then open Quick Books and then i go to: File / Back up / Set up - Activate Online Backup.
I then get choice shown in my screenshot below. I chose 1st choice. (Otherwise the Green Lock is not in the sytsem tray).
I then "continue" which opens green padlock in system tray while the cursor spins to try to log in.
I then right click the green lock and open "About IDP" which opens this screen (See 2nd screnshot on next post)
I press F2 and Control at same time and unfortunately nothing happens, IDP Diagnostics does not open.
Thanks for getting back with the Community, kentbrown. I appreciate your detailed information and screenshots.
If Intuit Data Protect still isn't logging in successfully after performing each of my colleague's recommended troubleshooting steps, and the steps from our Unable to back up with Intuit Data Protect article, I'd recommend getting in touch with our Customer Care team.
They'll be able to pull up the account in a secure environment and conduct further research with you.
They can be reached while using QuickBooks.
Here's how:
Be sure to review their support hours so you'll know when agents are available.
I'll be here to help if there's any additional questions. Have an awesome day!
I have the exact same problem that started after the update. Were you able to find a solution?
No, no solution and all of Intuit instructions are very outdated with terms that windows does not even use any longer.
I appreciate you joining the thread and sharing the details of your concern about your Intuit Data Protect not logging in after the QuickBooks update. I'm here to impart insight on how you can proceed from here.
If you have already performed the troubleshooting steps provided by my colleagues above and the issue persists, it is best to connect with our QuickBooks Desktop Support, as it may be a technical issue that requires assistance from our Customer Care Team. Contact them for further guidance. They have tools like screen sharing and guide you through the process of rectifying the issue.
Here's how you can reach them:
Please refer to this article for additional details: Contact QuickBooks Desktop Support.
You can utilize this article for future reference: Fix data damage on your QuickBooks Desktop company file.
Our QuickBooks Team is the right person in their expertise to help you. Please don't hesitate to reach out if you need further assistance with your Intuit Data Protect or any QuickBooks-related concerns. Have a nice day!
I have already worked with IDP support staff and they also have no solution. After working on it on Friday las, I was told i woudl get a call back last monday but i still have no reply a week later.
Kentbrown,
Thank you for responding. This is so frustrating. I will call suppport also and in the meantime I did a local backup. I hope we can find a solution!
This issue still not resolve. Nobody is doing anyting to fix.
I tried to stop the subscription and of cousre you cant cancel Data Protect in your intuit account (despite many references saying that you can cancel products in the account interface).
At this point i simply want to stop paying for this without having to take 1/2 hour calling in.
While QB is an adequiate accunting software, the support side has always been terrible.
I have been using this software since 1996.
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