After QB update, Intuit Data Protect wants me to Reactivate, but it will not log in, curson just spins

Thank you for bringing this to the community, kent.

We appreciate the steps you performed in logging in to Intuit Data Protect. Let me provide some insights in order for you to log in again.

I recommend you run the IDP tool to help you identify and resolve connectivity issues or software conflicts. Here's how:

1. Right-click the Intuit Data Protect (green padlock) icon in the Windows System Tray. Then, click About Intuit Data Protect.
2. Press Ctrl+F2 to launch the Intuit Data Protect Diagnostics Tool.
3. Click Run Diagnostics  and configure your security software and/or hardware, check your manufacturer’s website, then add the following files for exceptions:

• C:\Program Files(X86)\Common Files\Intuit\Data Protect\IntuitDataProtect.exe
• C:\Program Files(X86)\Common Files\Intuit\Data Protect\IbuEnghost.exe
• C:\Program Files(X86)\Common Files\Intuit\Data Protect\QBIDPServices.exe

Once you're done, add Windows Firewall ports. 

1. In your Start menu, type Control Panel in the search field.
2. Click System and Security. Choose Windows Firewall, then select Advanced Settings.
3. On the Advanced Settings window, click Inbound Rules and choose New Rule.
4. Enter the ports, then select Next.

• Incoming Port: 80
• Outgoing Ports: 443, 16841

1. Intuit Data Protect connects to the Internet through HTTP ports 80 and 443. If you can browse the internet and log in to secure websites, Intuit Data Protect should work.
2. Follow the prompts. Then, follow steps 1-4 for Outbound Rules

For future reference, you can check this article: Change Intuit Data Protect Backup Settings, or view Status and History.

If you have more questions about logging in your Intuit Data Protect, let us know and we'll respond to you as soon as possible. Take care!

I forgot to mention that i can not access the IDP diagnostics tool.  I can get the padlock icon in the tray (avialbable only when the cursor is spinning before logging in to IDP).  I right click, look at "about IDP", but pressing Control F2 does nothing... possibly beacuse i am not logged in?

I have read the article you reference several times.

Thank you for taking the time to read the article and follow the instructions provided by my colleague, @kentbrown. 

Alternatively, we can restart your computer and log into the IDP Tools. Then, we can clear the Internet Explorer cache, cookies, temporary files, and SSL state. 

Here's how: 

1. Open Internet Explorer.
2. Go to the Tools menu, then select Internet Options. 
3. Select the General tab, then choose Delete. 
4. Click the following checkboxes: Temporary Internet files and website files, Cookies and website data, History, Form Data, and InPrivate Filtering, then uncheck the Preserve Favorites and website data checkbox.
5. Choose Delete to clear the items.
6. Go to the Content tab.
7. Select Clear SSL state, then click OK.

After performing the mentioned steps, we can now follow the steps provided by my colleague Ariell. 

However, if you still cannot access IDP Tools I recommend contacting our QuickBooks Desktop Support. They have the tools to securely guide you in logging into your QBDT account. 

Perform these steps:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Enter a brief description of your issue in the What can we help you with? field. 
4. Then, click Continue.
5. Sign in to your Intuit account select Continue, and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

Additionally, I'll add this article about how to fix issues when you sign in to the Customer Account Management Portal (CAMPs): Why can't I sign in to my account?

Feel free to comment below if you have additional concerns about accessing your account in QBDT. We're one post away.  

Internet Expolorer does not even exist any longer.  Do you mean Microsoft Edge?  Quick books needs to update all its online instructions.  They are very outdated and the instructions you give are not accurate.

These instructions are no longer accurate.  Microsoft has changed their software and Intuit needs to update all these instructions with correct terms and steps.

Once you're done, add Windows Firewall ports. 

1. In your Start menu, type Control Panel in the search field.
2. Click System and Security. Choose Windows Firewall, then select Advanced Settings.
3. On the Advanced Settings window, click Inbound Rules and choose New Rule.
4. Enter the ports, then select Next.

• Incoming Port: 80
• Outgoing Ports: 443, 16841

1. Intuit Data Protect connects to the Internet through HTTP ports 80 and 443. If you can browse the internet and log in to secure websites, Intuit Data Protect should work.
2. Follow the prompts. Then, follow steps 1-4 for Outbound Rules

I'm here to share some information about your concern, Kentbrown.

Yes, you're right. Internet Explorer doesn't exist anymore. I'm here to clarify what my colleague said about clearing your cache, cookies, temporary files, and SSL state. You can perform the steps my colleague Erika gave you using the Start menu instead of Internet Explorer.

After performing those steps, we can perform the recommended steps that my colleague Ariel provided.

If you want to back up your entire computer or just your QuickBooks files and folder, I'll drop an article for the details: Set up Intuit Date Protect to back up files.

If you have any further concerns about your data, please don't hesitate to share them with the Community. 

I was able to perform these steps. 

I then open Quick Books and then i go to: File / Back up / Set up - Activate Online Backup. 

I then get choice shown in my screenshot below.  I chose 1st choice. (Otherwise the Green Lock is not in the sytsem tray).  

I then "continue" which opens green padlock in system tray while the cursor spins to try to log in.

I then right click the green lock and open "About IDP" which opens this screen (See 2nd screnshot on next post)

I press F2 and Control at same time and unfortunately nothing happens, IDP Diagnostics does not open.

2nd screenshot

I notice that when i open "about IDP" its shows: User  and other elemetns are "Not Available" 

Is this a problem?  See screenshot attached.

Thanks for getting back with the Community, kentbrown. I appreciate your detailed information and screenshots.

If Intuit Data Protect still isn't logging in successfully after performing each of my colleague's recommended troubleshooting steps, and the steps from our Unable to back up with Intuit Data Protect article, I'd recommend getting in touch with our Customer Care team.

They'll be able to pull up the account in a secure environment and conduct further research with you.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have an awesome day!

I have the exact same problem that started after the update.  Were you able to find a solution?

No, no solution and all of Intuit instructions are very outdated with terms that windows does not even use any longer.  

I appreciate you joining the thread and sharing the details of your concern about your Intuit Data Protect not logging in after the QuickBooks update. I'm here to impart insight on how you can proceed from here.

If you have already performed the troubleshooting steps provided by my colleagues above and the issue persists, it is best to connect with our QuickBooks Desktop Support, as it may be a technical issue that requires assistance from our Customer Care Team. Contact them for further guidance. They have tools like screen sharing and guide you through the process of rectifying the issue.

Here's how you can reach them:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article for future reference: Fix data damage on your QuickBooks Desktop company file.

Our QuickBooks Team is the right person in their expertise to help you. Please don't hesitate to reach out if you need further assistance with your Intuit Data Protect or any QuickBooks-related concerns. Have a nice day!

I have already worked with IDP support staff and they also have no solution.  After working on it on Friday las, I was told i woudl get a call back last monday but i still have no reply a week later. 

Kentbrown,

Thank you for responding.  This is so frustrating.  I will call suppport also and in the meantime I did a local backup.  I hope we can find a solution!

This issue still not resolve.  Nobody is doing anyting to fix.

I tried to stop the subscription and of cousre you cant cancel Data Protect in your intuit account (despite many references saying that you can cancel products in the account interface).

At this point i simply want to stop paying for this without having to take 1/2 hour calling in.

While QB is an adequiate accunting software, the support side has always been terrible. 

I have been using this software since 1996.