Desktop Pro 2022 is a train wreck

tallguy247 · ‎November 02, 2021

My desktop Pro Plus 2022 is an absolute train wreck.

It won’t print invoices to either paper or pdf. There is some component missing, but Quickbooks won't say what it is or where to get it so I can install it.

I can print Word documents just fine, and can save them as PDFs, too, so there's nothing wrong with my computer. There’s something wrong with Quicken. I’ve run the Quickbooks Tools Hub multiple times and also uninstalled and reinstalled Quicken. None of that fixed the problem.FWIW, I use a Windows 10 computer.

I have been promised a callback from Tier 2 tech support THREE TIMES. Twice they never called, and the third time, they called when I was at work, even though I was told they would call at 7pm CT.

I am thoroughly fed up with Quickbooks Desktop Pro and believe their customer support is the worst on the planet. The front line reps are all overseas and if they can't find a scripted solution, they don't know what to do. I will try to call Tier two again one morning before I go to work. If I can’t reach them, or if they can’t fix the problem, I’m going to ask for a refund and go with one of their competitors.

This is a perfect example of why people absolutely hate Quickbooks support.

In case Intuit is monitoring this forum, my case number is 571 356 684.

KlentB · ‎November 02, 2021

I know that this hasn't been easy for you and your business, tallguy247

I'll take note of your experience with our phone support so we can submit proper feedback. We'd like to have this opportunity to help you in a more timely and efficient manner in the future.

The Missing pdf file component error message usually occurs when QuickBooks Desktop is unable to connect to XPS Document Writer. The program uses parts of the XPS Document Writer to save and print your forms as PDF.

First, make sure that you're using the latest release of your QuickBooks product so always get all security patches and bug fixes. Once done, reset your temp folder permissions to start over fresh. Here's how:

Press the Windows key + R to open the Run command.
Type %TEMP% and then press Enter.
Right-click an empty area of the temp folder, and choose Properties.
Select the Security tab.
Ensure all user names and groups showing on the Security tab have full control.
Once the permissions have been set to Full Control, save the invoice as a PDF and print it again.

Once done, you'll have to check if you can print to your XPS Document Writer:

Open Notepad, and then enter anything.
Click File, then choose Print.
Select the XPS Document Writer, then hit Print.
Enter the file name and save it to your desktop.
Go to your desktop and view the XPS document you printed from Notepad.

To learn more about this process, you can read this guide: Troubleshoot PDF and Print problems.

However, if the issue persists, I'd recommend contacting our technical supports. This way, we'll be able to further investigate this issue. You can directly provide the case number to our representative so you won't have to start all over again.

I'm also adding these articles to help manage your sales forms in QuickBooks Desktop:

Keep me posted if you need additional help in printing your other sales transactions. The Community is always here for you.

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Desktop Pro 2022 is a train wreck

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