Did you receive help with your google timeline drives?

Hi there, @DBrod.

We want to help you with Google Timeline drives in QuickBooks Self-Employed (QBSE). However, we need more information about this. Thus, would you mind elaborating on your query about this to provide the correct resolution?

I'll wait for your response to get this sorted out. I’m just a few clicks away.

I keep receiveing the response that your team is investigating my concern and it will be resolved but it appears this issue has been a concern for several other users well over 2 years!  You all are not actively investigating the root cause of the failure to update the Google Drives manually!   I just got off the phone with one of your reps who had me input my total miles driven.  I asked her what if I were audited, how would doing that help me but she couldn't answer!  I need for one of your software developers to take my raw data and upload it to the Mileage side manually and I need this done like YESTERDAY since I've been payng for this service for YEARS!

Here is my investigation information: "INV-97756 Unable to import Google Trips, Got the error "Sorry we could not find any trips"  Let me know where you want me to send the data, thanks!

Here is my case "INV-97756 Unable to import Google Trips, Got the error "Sorry we could not find any trips"

I need for one of your developers to take my data and import it to my account.  This has been going on for way too long.  Let me know where to send the data!  I've been paying for this service for way too long for it to be broken! 

Thanks for following up with the Community, DBrod. I appreciate your detailed information.

I've reviewed our ongoing investigation about the "Sorry we could not find any trips" error message preventing users from importing their Google Trips data and can confirm Intuit's Product Investigations team is currently researching the cause of this.

If you haven't yet, you can get in touch with our Customer Care team and reference the investigation's case number (INV-97756). They'll be able to pull up your account in a secure environment, conduct further research with you, and add the account to our list of affected users. This ensures you'll receive email notifications about any updates relating to our investigation.

In the event you'd like to try some troubleshooting, I'd initially recommend checking your browser if you haven't yet. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you receive the message while trying to import Google Trips.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you don't encounter the message while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues displaying the message while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 75 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend trying on a different device and/or internet connection.

In the event none of these troubleshooting processes solved your problem, you can still get in touch with our Customer Care team to report what you've tried, and that the message continues displaying.

I've also included a couple detailed resources about system requirements for QuickBooks and importing Google Timeline trips which may come in handy moving forward:

• System requirements
• Import Google Timeline trips

I'll be here to help if there's any additional questions. Have a wonderful Friday!

ZackE,

I've attempted all of this. I even spoken with a rep over the phone today who advised just for me to enter my total number of drives (which didn't exclude my non-business mileage).  Please, put me in touch with a Developer.  I have an urgency and need to get this done.  I can't wait until you all put in some sort of release, it's been several years in the making.  

What's next?  When will I receive assistance from your Development team?  

No response has been received regarding the Google Location Import failure.

I hear your sentiments, @DBrod. I wish you didn't have to go through all these hurdles when working with QuickBooks.

Upon checking our database, the investigation process (INV-97756) is still ongoing. Rest assured that our Engineering Team is aware of this issue and is investigating the Google trip issues you are experiencing in QuickBooks Self-Employed.

While we're unable to provide exact dates for when this issue will be fixed, I encourage you to contact our Customer Care Team for instant updates about this concern. They can add you to our notification list, and you'll receive an email notification once an update is available.

To learn more about importing mileage within your account as well as fixing issues, check out these articles:

• Import Google Timeline trips into QuickBooks Self-Employed
• Fix mileage tracking issues

I appreciate your continued patience while we're working on a permanent solution. Please know I'm only a post away if you have any other QuickBooks-related questions. Keep safe!