cancel
Showing results for 
Search instead for 
Did you mean: 
Emil1
Level 1

Error: Failed to load PDF document. Invalid or corrupted PDF file. Message: Invalid PDF structure

 
1 Comment 1
Kendra H
QuickBooks Team

Error: Failed to load PDF document. Invalid or corrupted PDF file. Message: Invalid PDF structure

Good evening, @Emil1.

 

Thank you for posting your question here. I've got some info that will help resolve the error you're receiving.

 

Let's repair your PDF reader to fix the error. Errors like this that occur happen when you have an outdated or damaged Adobe Reader.

 

This program is responsible for printing your documents from your computer. Let's check the Adobe website for the instructions to update its release version.

 

Once you've checked and made sure your Adobe is up to date, then proceed with repairing the installation of the PDF reader.

 

Here's how:

  1. Close all open programs on your computer.
  2. Click on the Start button in the lower-left hand corner.
  3. Type Control Panel in the search box, and then select Enter.
  4. Choose Programs and Features.
  5. Go to Acrobat or Adobe Reader, and then press Uninstall/Change.
  6. Click Next in the Setup dialog box.
  7. Select Repair, Next, and then click Install.
  8. Choose Finish when the repair is complete.
  9. Restart your computer.

Once you've followed the steps above, go ahead back in and make sure you're not receiving the error message. If this problem persists, refer back to this article for more troubleshooting steps: Resolve PDF printing issues.

 

Stay in touch if you have any more questions or concerns. Happy Friday!

Need to get in touch?

Contact us