Fixed Asset Manager

Thanks for being here with us in the Community, mleong. We would like to ensure that everything is functioning correctly after upgrading to the latest version of QuickBooks Desktop Enterprise.

However, we'd like to ask a few questions to make sure we provide the most appropriate steps to sort this out. Specifically, can you provide more details about the situation with the Fixed Asset Manager? Is there any missing data following the upgrade of the company file?

In the meantime, let me share this article that provides troubleshooting steps for the most common issues when using the feature: Fix issues in Fixed Asset Manager (FAM).

With regards to the backup copy, I suggest creating another one in the older version if you can still access it. Then, open it in the 2024 version to make sure all data is included.

Let me share these articles as your guide:

• Back up your QuickBooks Desktop company file
• Find QuickBooks company data files and backups

Please provide any additional information you can about the Fixed Asset Manager and the backup copy. We will respond promptly and continue with the troubleshooting process. Remember, the Community is always here to support you if you need further assistance.

I converted the company file from QBE 22.0 to 24.0. I was told the Fixed Asset Manager (FAM) folders and files should migrate automatically. When I enter single user mode and open FAM it gives me options to crerate a new FAM client, tranter a prier year FAM client, reconnect Accountant's Review Copy or Restore a current year QB FAM client file. If my FAM folders and files migrated why these options. When I choose the restore option it appears the backup I made in 22.0 is not a back up. When we upgraded from 20.0 to 22.0 a few years back we ran into a similar problem and I believe (But can't recall) we had to change the name of a file. Clearly looking at the attached file, it appears a new folder called FAM23 was created and a subfolder BEL and another subfolder Reports were created with the date and time of the Company file migration. Not sure why FAM isn't automatically opening the migrated FAM client file.  

I appreciate your response with further information, mleong. Let me share some insights on this matter.

Please note that QuickBooks Desktop and FAM have separate data files, but they can synchronize information either automatically or manually.

Because of this, transferring or updating your fixed asset information is necessary when upgrading QuickBooks or when setting up the software on a different computer.

Additionally, missing files, folders, or backup data may occur if you are using a workstation instead of the server where the file is stored. This could explain why the 2022 copies did not appear as backup files.

If you can still open the older version, create or save a backup of your company file before you transfer your client file.

Here's what you can do:

1. Click the Company menu and select Manage Fixed Assets.
2. Select Transfer a prior year Fixed Asset Manager client file.
3. Click Next, then select Browse, browse to select the client file you want to transfer, and then choose Next.
4. Select Asset Synchronization, then select Next.
5. Make sure the Transfer Summary info is correct.
6. Click Finish to start the transfer.

You can also go to this article and proceed to the Solution 3: Manually upgrade the Fixed Asset File section for an additional option: Upgrade or Move fixed asset data.

Let me also share these articles for additional resource materials about the newest version since you just installed it:

• What’s new in QuickBooks Desktop 2024
• Release notes for QuickBooks Desktop 2024

The Community is always here if you need anything else. We're always here to help.

OK. So since I skipped a version 22.0 to 24.0 I had to manually upgrade the Fixed Asset File renaming extensions from .F10, .F11, .M10 to .F30, .F31, .M30.. When I open FAM in 24.0 I still have the 4 options mentioned before as it is not seeing the renamed files? Do I have to point FAM to the correct Client folder? The manual Solution directions do not give further instructions after renaming the extensions. Getting closer but still not there. Appreciate your help.

Also, 22.0 appears to being using the FAM21 folder and 24.0 FAM23. Is this correct? Shouldn't the folders have been FAM22 for 22.0 and FAM24 for 24.0?

Thank you for your patience and detailed explanation of the issues you’re encountering while upgrading your Fixed Asset Manager (FAM) from version 22.0 to 24.0. It's clear you have put in a lot of effort to resolve this, and we appreciate that, Mleong.

It is possible that using QuickBooks Enterprise Solutions (QBES) in a hosted service is contributing to these challenges. Hosted environments can introduce complexities regarding file paths and access permissions.

Steps to Resolve the Issue:

1. Verify File Locations and Paths: Ensure your renamed files (F30, F31, M30) are in the correct directory within your hosting environment. Since you mentioned QuickBooks 24.0 uses the FAM23 folder, please make sure the files are located in this directory.
2. Adjust FAM Directory Settings: Modify the directory settings to ensure that FAM 24.0 can accurately locate and access the renamed files (.F30, .F31, .M30). It will prevent recognition issues and support seamless functionality.
3. Verify Permissions: Confirm you have the necessary read/write permissions for the relevant directories and files. Permissions issues are common in hosted environments where security settings may restrict access.
4. Coordinate with Your Hosting Provider: I recommend contacting your hosting provider. They can assist you in verifying the configurations and permissions are correctly set up for FAM to function well in the hosted environment.

Regarding the folder naming conventions, the numerical suffix can sometimes differ due to the system's versioning method. For FAM, QuickBooks names the folders based on internal version control, which is why version 22.0 is tied to FAM21 and 24.0 to FAM23. This naming doesn't always directly correlate to the QuickBooks Desktop year versions.

For a more detailed guide, please refer to this article: Upgrade or Move fixed asset data.

Additionally, you can explore these resources to ensure smooth management of your fixed assets. It offers comprehensive instructions on managing your fixed assets, streamlining operations, and maintaining accurate records:

• Fix issues in Fixed Asset Manager (FAM)
• Manage fixed assets using Fixed Asset Manager (FAM)

We hope these suggestions are helpful, and we look forward to hearing back from you so we can continue to assist you. Thank you for your continued patience and for being a valued QuickBooks customer.

I have been working with our hosted service. I have another question regarding 22.0 FAM Client files. Are all the files shown in the attached applicable to my FAM and need to be renamed or only the ones with the date an time stamp of the last time I accessed FAM when using 22.0?