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M
mleong
April 3, 2025
Question

Fixed Asset Manager

  • April 3, 2025
  • 1 reply
  • 2 views

I installed QBE 24.0 and converted the company files from 22.0. Unfortunately FAM in 24.0 is not working. I made a back up in FAM 22.0 but it appears it didn't back up correctly. We used QBE 24.0 on a hosted ser

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
April 3, 2025

Thanks for being here with us in the Community, mleong. We would like to ensure that everything is functioning correctly after upgrading to the latest version of QuickBooks Desktop Enterprise.

 

However, we'd like to ask a few questions to make sure we provide the most appropriate steps to sort this out. Specifically, can you provide more details about the situation with the Fixed Asset Manager? Is there any missing data following the upgrade of the company file?

 

In the meantime, let me share this article that provides troubleshooting steps for the most common issues when using the feature: Fix issues in Fixed Asset Manager (FAM).

 

With regards to the backup copy, I suggest creating another one in the older version if you can still access it. Then, open it in the 2024 version to make sure all data is included.

 

Let me share these articles as your guide:

 

 

Please provide any additional information you can about the Fixed Asset Manager and the backup copy. We will respond promptly and continue with the troubleshooting process. Remember, the Community is always here to support you if you need further assistance.

 

M
mleongAuthor
April 4, 2025

I converted the company file from QBE 22.0 to 24.0. I was told the Fixed Asset Manager (FAM) folders and files should migrate automatically. When I enter single user mode and open FAM it gives me options to crerate a new FAM client, tranter a prier year FAM client, reconnect Accountant's Review Copy or Restore a current year QB FAM client file. If my FAM folders and files migrated why these options. When I choose the restore option it appears the backup I made in 22.0 is not a back up. When we upgraded from 20.0 to 22.0 a few years back we ran into a similar problem and I believe (But can't recall) we had to change the name of a file. Clearly looking at the attached file, it appears a new folder called FAM23 was created and a subfolder BEL and another subfolder Reports were created with the date and time of the Company file migration. Not sure why FAM isn't automatically opening the migrated FAM client file.  

JenoP
JenoPQuickBooks Team
QuickBooks Team
April 4, 2025

I appreciate your response with further information, mleong. Let me share some insights on this matter.

 

Please note that QuickBooks Desktop and FAM have separate data files, but they can synchronize information either automatically or manually.

 

Because of this, transferring or updating your fixed asset information is necessary when upgrading QuickBooks or when setting up the software on a different computer.

 

Additionally, missing files, folders, or backup data may occur if you are using a workstation instead of the server where the file is stored. This could explain why the 2022 copies did not appear as backup files.

 

If you can still open the older version, create or save a backup of your company file before you transfer your client file.

 

Here's what you can do:

 

  1. Click the Company menu and select Manage Fixed Assets.
  2. Select Transfer a prior year Fixed Asset Manager client file.
  3. Click Next, then select Browse, browse to select the client file you want to transfer, and then choose Next.
  4. Select Asset Synchronization, then select Next.
  5. Make sure the Transfer Summary info is correct.
  6. Click Finish to start the transfer.

 

 

You can also go to this article and proceed to the Solution 3: Manually upgrade the Fixed Asset File section for an additional option: Upgrade or Move fixed asset data.

 

Let me also share these articles for additional resource materials about the newest version since you just installed it:

 

 

The Community is always here if you need anything else. We're always here to help.

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