How can I fix a "Company Realm Error" when trying to signin to Intuit to invite employees to view paystubs online?

Hello there, @hdixon519. 

Thanks for visiting the Community today. The company realm ID should be present before you can access the QuickBooks Workforce invitation list. 

To fix the issue, let's first close and reopen the QuickBooks company file, then follow these steps below: 

1. Go to your Company, then select My Company. 
2. Click the Sign in link above the Manage Your Account. 
3. Sign in using your Intuit Account credentials. 

In case it won't work, reset your Intuit ID to fix the issue. Here's how: 

1. In the qbw.ini (F2->F3->Open files) file, add the following configuration changes (This will clear the sync settings) [SYNC_SETTINGS] CLEARSYNC='Y'
2. Click Help->Reset Intuit ID
3. Remove the added config changes from QBW.ini file.
4. Then click Help->Reset Intuit ID.

If the issue persists, I'd recommend contacting our QuickBooks Desktop team. They can obtain your information and will help you verify and fix the error. 

Let me know if you need more help. I'm always around to assist you more. 

I did both of these steps and I am still getting the company Realm Error.  

Hi there, jleeimmanuelrapids.

Thank you for visiting the QuickBooks Community. I appreciate you for sharing the screenshot and for performing the steps shared above. With this, I'll be sharing details about getting an error message "Company Realm Error".

The issue in receiving the said error has been tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. 

For now, you can update your QuickBooks Desktop to the latest release as a workaround to be performed. This is to ensure that your software is up-to-date.

Then, I suggest contacting our QuickBooks Desktop Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Lastly, please refer to this article to view various details as to when you and your employees will get your W-2s: When will my W-2s be ready?.

If you have other QuickBooks questions or concerns that need immediate attention, please let me know in the comment below. I'll be more than happy to help.

So we are on QuickBooks Desktop Pro 2020, if we upgrade to QuickBooks Desktop Pro 2021 this issue is fixed?

I am getting this same error.  

Company Realm Error

The access to QuickBooks Workforce Invitation is denied because the realm ID was not found. To access administrator privileges for QuickBooks Workforce,

1) Close and reopen your company file.

2) On the My Company window, sign in with your credentials (Intuit login and password) in the respective fields.

After 2 1/2 hours on the phone with support they were unable to fix the problem.  From resetting the ID to logging in and out, restarts, changing passwords, single user mode, etc.  NOTHING WORKED.  

I have found articles from 2020 of users having this same problem.  It has been over a year and still no fix?

Thanks for joining this thread, vbishop16. I'd be delighted to provide you with an update about our investigation.
 

I've reviewed INV-43117 and can confirm the investigation's currently closed. There's a few processes that have to be performed one-by-one to solve the Company Realm error when trying to send workforce invitations to employees.
 

I can see you've been in touch with our Customer Care team already; however, I'd definitely recommend continuing to work with them through these processes until the error's resolved.
 

You'll be able to get in touch with them while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field. I'd recommend referencing the investigation case ID (INV-43117).
   
4. Hit Continue.
   
5. You'll be provided with a few support options. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate to send a reply if there's any questions. Have a lovely day!

Did you ever get it resolved??

Hello, cardocs.

I've checked with my resources and verified with the technical developer, the Company Realm Error is already been resolved. But don't worry, I have other troubleshooting steps to help you out. Though this error happens when your customer signs in as the primary admin but the realm ID is missing from the QuickBooks Payroll company file.  

To fix this error, Here's how:

1. Close and reopen your company file. 
2. On the My Company window, sign in with your credentials (Intuit login and password). 

However, If the issue persists, I recommend contacting our support team. They have the specific tools to check your account and help you further with this.

1. Go to the Help menu.
2. Select QuickBooks Desktop Help. 
3. Click Contact Us.
4. Give a brief description of your concern and click Continue.
5. Then choose your preferred way to get in touch with them. 

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Please keep me posted on how it goes by adding a reply in this thread. I'd like to make sure this is resolved for you. Please feel free to leave a reply below and I'll get back to help you out again. Take care and stay safe.

No it hasn't been resolved.  All the suggestions about logging in with the company as the Admin of the company are pointless. That is the only way I have ever logged in.  I have some employees using workforce but can no longer get in to add newer employees.  A tech support person logged into my computer to verify what I was saying and was hit with the same problem and could not get it figured out.  I cannot remove employees, add them or log in to do anything with WORKFORCE.  It would be nice if it actually was something I could utilize.  To be quite honest, I'm tired of being passed around, wasting hours on hold etc., just to be told the issue has been escalated to another tier.  

It cannot be fixed, it is an ongoing problem that QB refuses to escalate and fix. I have spent 7 hours with many QB support staff (what a joke) to help with the issue.  You are better off moving to a QB competitor which I will be doing soon.  Here is an 800 number though if you are a masochist and want to endure more broken language barriers: [Removed].  I found this number after (5) 800 numbers.  The help feature on QB doesn't do anything, fyi.

I am having this issue today, haven't had in the past. Been on with support for over 30 minutes with nothing.

So am I to assume this is still ongoing?

I appreciate you for joining the thread, @vickiallely.

Upon checking my resources, cases related to your concern have already been marked resolved. I understand the importance to get this fixed on your end. With this, let me point you in the right direction for help.

Since you contacted our Technical Support Team, I recommend getting in touch with them again. Our phone representatives have tools to pull up your account in a secure setting while maintaining your privacy. Also, they have the option thoroughly check your account and initiate a further investigation to rectify the issue.

Keep me posted regarding the progress of your concern to ensure that this is being assisted. Stay safe!

The "Company Realm Error" has recently become a problem for me.  I am unable to resend the invite to an employee who was unable to access the Workforce.  I spent over 3 hours on the phone and on an on-line chat with different QB representatives who tried many options to fix this issue.  None were successful.  QB needs to get this fixed so that my employees can access their paychecks and W-2s.

Hello there, knochey. 

I know how important to access their QuickBooks Workforce account, Therefore, I'm here to offer help and share a few workarounds we try to get rid of the error message.

Once we resend an invite, make sure your employee completes and accepts the invitation steps from the most recent email invitation. Have them check their junk mail and spam folders and ensure their email address is correct. Then, try deleting and recreating the invite to see if you still encounter issues. If so, you can try adding your employee with a different email address.

If the same issue, we can run the verify rebuild to fix data-related issues on a company file. If you haven't tried it yet, the steps below will guide you through the process.

1. Go to the File menu.
2. Select Utilities.
3. Click Verify Data then select OK to close all windows.
4. Then, go back to the File menu.
5. Select Rebuild Data under Utilities.
6. QuickBooks will ask you to make a backup before rebuilding your company file, select OK.
7. Once the rebuild is done, click OK.

However, if you're still unable to successfully send the invitation. I recommend contacting our support team to investigate this further. They have the tools to pull up your account in a secure environment. 

You may also share this reference with your employee to be guided in managing your pay stubs, time off, year-to-date pay, and personal information: View your paychecks and W-2s in QuickBooks Workforce.

Additionally, here's an article that you share with your employees to help them manage their QuickBooks Workforce account: How to change the user id or email address for QuickBooks Workforce.

Please keep me posted if you're able to invite the employees. You can also ask follow-up questions if you still need help with QuickBooks.