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francie7463
Level 1

I am not able to restore a file from a backup. I get the error code 6000-83. File doctor doesn't fix the issue and neither does renaming the file.

I had several other files that were saved on the same USB drive and didn't have any issues. I had just upgraded from 2019 to 2020 version of Desktop Pro.
2 Comments
Mark_R
QuickBooks Team

I am not able to restore a file from a backup. I get the error code 6000-83. File doctor doesn't fix the issue and neither does renaming the file.

I've got your back, @francie7463.

 

Let's take a look at a couple of solutions to get this error resolved and get you back to working order.

 

First off, please make sure that the backup company filename doesn't have symbols, special characters, or spaces on it or the folder holding the file. Here's how to check:

 

  1. Click the Windows Start menu.
  2. Type File Explorer into the search and open File Explorer.
  3. Locate and open the folder with your backup company file.
  4. Right-click the file with .qbb at the end of the file name and select Rename. 
  5. Remove any symbols, special characters, or spaces from the filename.

Once done, let's try restoring your backup file again.

 

If you can't restore your QBB file, let's go back and open the company file where you create the backup file. Then, make a portable company file (QBM) and use it to restore your company file.

 

If the issue persists, you'll have to move your backup company file to a local hard drive. This is regularly your C: drive. Then, restore your company file.

 

I'm adding this article for your reference: How to fix Error 6000,-83.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and keep safe.

john-pero
Community Champion

I am not able to restore a file from a backup. I get the error code 6000-83. File doctor doesn't fix the issue and neither does renaming the file.

While saving a backup TO a USB thumb drive can go off without a hitch, restoring FROM a USB thumb drive can cause problems and it is wise in such situations to copy.move the backup file to the same hard drive as the program software before restoring.

 

Additionally, you indicated that you upgraded from 2019 to 2020, Any possibility you are attempting to restore a 2020 backup into 2019? It cannot be done

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