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brendaabarnes
Level 1

I can't connect my Capital One account. I get this error: "The old bank connection no longer works ,,,." The "new connection" doesn't work either. What's the problem?

It takes me to Capital One's verification page but doesn't complete the connection.
1 Comment 1
JessT
QuickBooks Team

I can't connect my Capital One account. I get this error: "The old bank connection no longer works ,,,." The "new connection" doesn't work either. What's the problem?

Hello, brendaabarnesm,

 

We can do some steps to check if this is just triggered by a browser issue, it's with the bank, or in QBSE. 

 

Let's do the basic browser troubleshooting steps to see if this will fix the issue. If the same thing happens, please get in touch with Support, so they can check this further for you. The can use a screen-sharing tool to see your setup.

  1. Click on Assistant.
  2. In the message box below, type Talk to a human.
  3. If you're getting suggestions, select Never mind.
  4. You can keep on typing talk to a human until you're connected to an agent.

If they find out that this is a known issue, you can consider importing your bank transactions while waiting for the fix. Then, you can categorize and edit your transactions after.

 

If you need more help with online banking, please don't hesitate to go back to this thread.

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