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HillcrestHomes
Level 1

I can't get Web Connect to load, says I need 2015 version or higher

When I try to load the Web Connector Program it has a pop up that says I need Quickbooks 2015 or higher, we have 2022 Premier 

 

Anybody have a solution? Ive read the other peoples inability to connect

1 Comment 1
LieraMarie_A
QuickBooks Team

I can't get Web Connect to load, says I need 2015 version or higher

Hi there, @HillcrestHomes. I'll help you resolve this Web Connector issue. 

 

There might be an old version installed on your computer. This can cause issues when installing a new one. To fix this, I recommend uninstalling it and installing a new one. 

 

Here's how: 

  1. Open the Windows Start menu, then look for the Control Panel. 
  2. Find and select Uninstall a program.
  3. Locate the old QuickBooks Web Connector version and click Uninstall.

 

After that, follow these steps:

  1. Download the installer.
  2. Right-click the installer download, then choose Extract All.
  3. In the extracted folder, right-click the .exe file, then choose Run as Administrator.
  4. Follow the prompts to complete the installation.

 

If the version above didn’t work, you can download a different version of QuickBooks Web Connector. Refer to this article: Set up QuickBooks Web Connector.

 

You can also refer to this article for other troubleshooting steps: Fix common Web Connector errors in QuickBooks Desktop.

 

You can leave a reply below should you more help with installing the connector. We're always around to assist you.

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