Hi there, @HillcrestHomes. I'll help you resolve this Web Connector issue.
There might be an old version installed on your computer. This can cause issues when installing a new one. To fix this, I recommend uninstalling it and installing a new one.
Here's how:
- Open the Windows Start menu, then look for the Control Panel.
- Find and select Uninstall a program.
- Locate the old QuickBooks Web Connector version and click Uninstall.
After that, follow these steps:
- Download the installer.
- Right-click the installer download, then choose Extract All.
- In the extracted folder, right-click the .exe file, then choose Run as Administrator.
- Follow the prompts to complete the installation.
If the version above didn’t work, you can download a different version of QuickBooks Web Connector. Refer to this article: Set up QuickBooks Web Connector.
You can also refer to this article for other troubleshooting steps: Fix common Web Connector errors in QuickBooks Desktop.
You can leave a reply below should you more help with installing the connector. We're always around to assist you.