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Beginner0077
Level 1

I have a n online subscription to QB Advanced; I want to have a CD that I can down load to; I have a Desktop Pro 2019 but cannot activate it

I have an online subscription to QB Advanced; I want to have a CD that I can download to; I have a Desktop Pro 2019 CD but cannot activate it.

 

2 Comments 2
AbegailS_
QuickBooks Team

I have a n online subscription to QB Advanced; I want to have a CD that I can down load to; I have a Desktop Pro 2019 but cannot activate it

Hello there, @Beginner0077

 

I understand you have an online subscription to QuickBooks Advanced and are seeking a CD version for download. Additionally, you mentioned having QuickBooks Desktop Pro 2019 but encountering issues with its activation. I'd be happy to assist you with these matters.

 

We no longer offer or provide CD versions of our software. Our products are now exclusively available through electronic licenses, meaning you can access and download the software directly as part of your subscription. 

 

If you're experiencing issues with activating your existing CD for QuickBooks Desktop Pro 2019, please reach out to our support team for assistance.

 

Here's how you can reach out to them: 

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Please give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account and choose a way to connect with us.

You can check our support hours and types before contacting us.

 

Moreover, I've got these helpful resources you can check for future reference: 

 

Please feel free to contact me here for any additional questions about QBDT. The Community always has your back. Have a great day!

4Gal
Level 10

I have a n online subscription to QB Advanced; I want to have a CD that I can down load to; I have a Desktop Pro 2019 but cannot activate it

@Beginner0077 

As I know you can't convert data from QBO to an outdated QB Desktop version (e.g 2019). You can purchase a 3rd party service to convert data to QB Desktop 2020. Another option, try converting data to QB Desktop 2021 and you can use the trial version to access the file for good.

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