Good morning, @mercer440.
It's time to get this error message resolved.
When receiving this error message, this means there's an employee on a check, transaction, etc., that needs to be marked as inactive. Let's go ahead and run an Uninvoiced Charges report and it will show the report name as Unbilled Charges to check if the employee is used in one of the transactions. Here's how:
If you have any more questions or concerns, please don't hesitate to Reply to this thread. Happy Wednesday!
You can also run the Time Activities by Employee Detail report, @TMAcct.
This will show all unbilled time tracking activities or unbilled charges. Here’s how to run this report:
After saving the changes, you’ll be routed back to the report. Then, repeat steps 4 and 5 for every line that says billable. Here’s more information about running payroll reports.
Let me know if there’s anything that I can help in resolving the error you have. I’m always here to assist. Have a wonderful day!
This report is not available on the client's Quickbooks reports either. The business recently downgraded their Quickbooks account to Simple Start, so these reports are not available.
Hi there, @TMAcct.
Currently, the employees' report is not available in QuickBooks Online Simple Start version. However, you can open the timesheets to check if the employee is included in that transaction. I’d be glad to show you the steps below.
You can modify the Report period and filter the Group, then select Run Report again. (See screenshot below)
For your reference about the subscription please see this link: https://quickbooks.intuit.com/ph/online-compare/.
Let me know if you need further assistance about finding your employee’s transaction. Glad to be of assistance. Have a good one.
Hello there, GByrd21.
If you are subscribed to the QuickBooks Online Simple Start or Essentials, then you'll want to upgrade to a higher plan to view the report and get the information you need.
Here are the steps:
This article includes a video tutorial on how to upgrade: Upgrade your QuickBooks Online subscription.
If you decide to downgrade in the future, you can use this link: Downgrade your QuickBooks Online plan.
I'll be right here if you need more help with QuickBooks Online. Thanks.