I need a call back please

I'm here to help, brucesupanik.

You can post a question here anytime. Not only the Community Team but also the other QuickBooks users can assist you. We all can share our experiences and knowledge to better guide you.

Also, you can send a callback request. Our Customer Support Team will contact you once they've receive your request. These are the steps to follow:

1. Go to Help and select Contact us.
2. Enter a short description or keyword about your concern. Click Let's talk.
3. Select Get a callback. Enter your contact details, then hit Confirm my call.

In addition, they are available from 6 AM to 3 PM every Saturday and 6 AM to 6 PM, Monday-Friday.

I also recommend visiting our Help page. We have a lot of articles for your reference in handling your finances.

I'm looking forward to assisting you again. Have a wonderful day!

Populating two files from a Quickbooks desktop version to Quickbooks online.  I cannot update the Quickbooks desktop because people are still using it.  So there's no option to export data from the desktop to the online software.

Thanks for reaching out and joining this thread, BS2757.

When moving your files from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), it needs to be in a single user mode. To switch, here's what you'll need to do:

1. Go to the File menu at the top. 
2. Choose Switch to Single-user Mode. 

Once done, you can now continue with the migration process by ensuring that QuickBooks is up-to-date and if your company file isn’t too big to export. 

To update, follow these:

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab. 
4. Click Get Updates to start the download.
5. When the download finishes, restart QuickBooks.
6. Then accept the option to install the new release.

After that, here is the next step:

1. Import your desktop file to QuickBooks Online.
2. Make sure your books match. 

For further guidance about importing your QBDT company file to QBO, see this resource: Move your QuickBooks Desktop file to QuickBooks Online.

See also the learn about converting from QuickBooks Desktop to QuickBooks Online article for additional information. 

Feel free to let me know if you have any other questions. I'm here to lend a hand. Take care and have a great day.