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Level 1

I need a human to reach me please. I need tech support please

 
4 Comments
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QuickBooks Team

I need a human to reach me please. I need tech support please

Thank you for reaching the Community, jswi.

 

While we're unable to contact you, you can use our messaging option to get in touch with our Customer Care Support. Please check out our support hours and reach out to us at a time convenient to you.

 

Here's how:

  1. Log in to your QuickBooks Online account.
  2. Click the Help icon located in the upper right-hand corner.
  3. In the Help window, click the Contact Us button located at the bottom.
  4. Enter your question and click Let's talk.
  5. Select Start messaging or Get a callback.

Please see sample screenshot for reference:

 

You can also provide us the details of your concerns here. We might be able to resolve this without contacting our support team. 

 

Please leave a comment on this thread. I'm just a few clicks away. Take care.

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Level 1

I need a human to reach me please. I need tech support please

Sadly this does not work any more - it goes to chat, then a questionairre on name and email then a blank chat window.

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QuickBooks Team
QuickBooks Team

I need a human to reach me please. I need tech support please

Thanks for bringing this one to our attention, grant7.

 

I appreciate the time and effort you've spent to reach out to our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

 

We have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. In this case, I'd suggest requesting a callback from our support agent. This way, you won't have to wait on the line.

 

Here's how:

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue
  5. Choose Get a callback to connect with our support. 

I've got a link here where you can find articles about managing your business in QuickBooks Online (QBO): https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Online.

 

Feel free to go back to this thread if you need anything else in QBO. I'll be here to ensure your success. Keep safe and healthy. 

Highlighted
Level 1

I need a human to reach me please. I need tech support please

I was on live chat and lost them

 

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