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Thank you for reaching the Community, jswi.
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Please leave a comment on this thread. I'm just a few clicks away. Take care.
Sadly this does not work any more - it goes to chat, then a questionairre on name and email then a blank chat window.
Thanks for bringing this one to our attention, grant7.
I appreciate the time and effort you've spent to reach out to our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
We have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. In this case, I'd suggest requesting a callback from our support agent. This way, you won't have to wait on the line.
Here's how:
I've got a link here where you can find articles about managing your business in QuickBooks Online (QBO): https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Online.
Feel free to go back to this thread if you need anything else in QBO. I'll be here to ensure your success. Keep safe and healthy.
I was on live chat and lost them
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