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Level 1

In my MacBook Air QBO, I am unable to preview Estimates, "Error: Failed to load PDF document."

 
3 Comments
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Moderator

In my MacBook Air QBO, I am unable to preview Estimates, "Error: Failed to load PDF document."

Hi there, @Emil1,

 

I want to make sure this is resolved. Have you tried previewing the estimates in a private browser? This platform prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

If it works fine in the private window, clear the browser's cache to remove the history or log files and start with a clean slate.

 

If the same issue happens, I highly recommend contacting us directly. Our representatives can create an investigation for this unexpected behavior. Our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

 

You can also request a callback, so you won't have to wait on the line. Here's how: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

Let me know how things go in the comment. I want to ensure this is resolved and I am here if you need further assistance. Have a nice day!

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Level 1

In my MacBook Air QBO, I am unable to preview Estimates, "Error: Failed to load PDF document."

Thank you for your response.  Yes, I have tried all of this, plus 3 different browsers.  And I was on the phone wiht Intuit Support for an hour yesterday, they had no idea ... but gave it their best effort. 

 

My purchase orders and invoices preview fine and convert to PDF for emailing and printing, it is only my estimate converter to pdf that seems to be corrupt.  

 

I have used many versions on QB over the past 14 years.  Windows, Virtual Desktop, Win on OS/X and have been on QBO for OS/X for the past 5 years, hammering it all day everyday, no issues.  

 

I own a Cyber Security / Cloud company, so am capable of solving most all issues.  It appears I require an account reset and restore or something of the nature maybe ... 

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QuickBooks Team

In my MacBook Air QBO, I am unable to preview Estimates, "Error: Failed to load PDF document."

Welcome back, @Emil1.

 

This is currently an ongoing investigation that our Engineers are working hard to resolve. You can refer back to my colleague's @MadelynC post on another thread you created, to receive more information about this issue. Below is the link to the thread.

  • quickbooks.intuit.com/learn-support/en-us/install/mac-qbo-user-here-i-am-unable-to-preview-estimates-when-i-click/01/496071#M19002

If you have any other questions, don't hesitate to ask. Have a wonderful day!

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