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lalangford
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

I had Quickbooks Desktop Pro 2017 on my work and home computer.  My home computer just got coffee spilled on it and died.  When I try to install a Quickbooks on my new computer it does not allow my license on there.

Is there a way to get it downloaded on my new computer without having to buy another license?

 

Thanks

Laurie

10 Comments 10
Fiat Lux - ASIA
Level 15

Installing Quickbooks Desktop Pro 2017 to a new computer

Do you have a license of QBD 2017 for 1 user or else? Make sure you have closed your QuickBooks on your other computer prior to reinstall it on the new one.

lalangford
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

I have 1 user. The work program is closed. The other computer it was loaded on completely died. I can't even turn it on. Is there a way to transfer a license or inactivate one you are not using without having access to that computer?

Thanks 

lalangford
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

I have it for 1 user. The one on the work computer is closed. The home computer completely died. I can't even turn it on. Is there a way to transfer the license or inactivate a computer when I can't turn that one on?

Thanks

 

 

 

Fiat Lux - ASIA
Level 15

Installing Quickbooks Desktop Pro 2017 to a new computer

Try to shut down your office computer and reinstall again on your new home machine. You are allowed to install a license of QBD for 1 user on 2 machines as long as they are not running at the same time. If the same error persists, embrace yourself to uninstall QB on your office machine as  the workaround and notice the difference.

gallupca
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

have used quickbooks and turbotax since 2004

gallupca
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

q uickbooks pro 2013 would't let me print

gallupca
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

how many users did you have?

gallupca
Level 1

Installing Quickbooks Desktop Pro 2017 to a new computer

?

Archie_B
QuickBooks Team

Installing Quickbooks Desktop Pro 2017 to a new computer

Hi there, gallupca.

 

Before we start, may I ask what error message you encountered when attempting to print? If possible, sharing a screenshot of the error or warning message would be helpful. Meanwhile, I'll provide information to assist you in resolving printing issues in QuickBooks Desktop.

 

There are several reasons why you're having issues printing in QuickBooks Desktop 2013 version. But we need to keep in mind that QuickBooks Desktop 2013 is an older version that may be incompatible with the most recent operating systems or printer drivers. 

 

Be sure to check with your IT personnel to see if your printer is compatible with QuickBooks Desktop 2013. Some printers may require special settings or drivers in order to function properly with the software.

 

I'm adding the following resources as a reference for fixing printing issues:

 

 

Feel free to add more details by leaving a comment below. I'll be checking this thread for your response. Keep safe!

Fiat Lux - ASIA
Level 15

Installing Quickbooks Desktop Pro 2017 to a new computer

@gallupca 

Which Windows OS do you run?

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