It's great to have you here in the Community, @BizOwnerTexas24!
A cache-related issue is likely causing the inability to add a subscription to a company due to an existing subscription. If this is the case, you can perform some troubleshooting steps. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Google Chrome browser: Ctrl + Shift + N
- For Safari browser: Command + Shift + N
Next, go to the QuickBooks Online (QBO) page and add a subscription again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.
If the issue persists, I recommend contacting our support team. Our team will take a closer look at the situation and provide a resolution.
Additionally, I'm sharing these articles that can guide you through migrating from QuickBooks Desktop (QBDT) to QBO:
If you need further assistance migrating from QBDT to QBO, please leave a comment below. It's our priority to help you in any way we can.
