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PJQuilter1
Level 1

Migration Tool Password Error

I am trying to move QuickBooks Pro 2020 to a new computer using the Migration Tool. I follow all the instructions and create my one-time password. When I insert the flash drive into the new computer and launch the BAT file, it asks me for my one-time password which I enter. After a few seconds it tells me "Wrong Password Entered". I've tried this multiple times with different passwords, being very careful to type them correctly, and it never works. Both computers are running Windows 10 and I'm Administrator on both computers. How do I get this to work?

1 Comment 1
ReymondO
QuickBooks Team

Migration Tool Password Error

Thank you for sharing your concern in QuickBooks Community, @PJQuilter1.

 

Since you're still unable to complete the process of transferring your data files to another computer, I'd recommend reaching out to our customer support. This way, they can trace where might this issue is coming from and help you in moving your data. Just to follow these steps to connect with them:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

Please check out our support hours to ensure that we address your concerns on time.

 

Let me know how it goes by commenting below. I'll get back to you as soon as possible. Keep safe and have a great day.

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