Thank you for sharing your concern in QuickBooks Community, @PJQuilter1.
Since you're still unable to complete the process of transferring your data files to another computer, I'd recommend reaching out to our customer support. This way, they can trace where might this issue is coming from and help you in moving your data. Just to follow these steps to connect with them:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
Please check out our support hours to ensure that we address your concerns on time.
Let me know how it goes by commenting below. I'll get back to you as soon as possible. Keep safe and have a great day.