Missing the scroll bar in Chrome. Any tip on how to get it working?

Hi there, @phillip-selleh.

Thanks for joining us here in the Community. I'm here to help you get past the missing scrollbar issue that you encounter and get you back to business.

When you encounter unexpected behavior in QuickBooks, it's recommended to try browser troubleshooting. You can try switching to another browser to verify if the issue is browser related. 

Here are the different keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache.  Cache is stored in order to speed up loading times, but this can impact processes and cause them to not work.

For additional information on this and steps for supported browsers, please visit the following link: How Do I Clear My Browser Cache And Temporary Internet files?

If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They can an pull up your account in a secure environment and has specialized tools to assist with connectivity. 

Please don't hesitate to post any questions that you may have. Have a great weekend!

Tip didn't help and support NEVER ANSWERS!!!!!!! 

Hello there, @saharra-trujillo. 

There's been a ticket submitted about the scroll bar not working in QuickBooks Online Accountant version to our Engineering Team. They're currently working on resolving the issue as quickly as possible. If this is the type of account you're using, and this is this issue you're facing, I'm going to assist you in the process of getting attached to this ticket. 

The first step is to contact our Online Support. They'll be able to troubleshoot and see what is causing the error. Here's how to get in touch:

1. Sign in your QuickBooks Online account.
2. Go to the (?) Help icon, then Contact Us.
3. Type in your question or concern in the Description Box then hit Let's Talk.
4. Choose how you want to get contacted.

You'll hear from one of our agents from Online Support in no time! They can attach you to the ticket so you can receive updates on the issue and when it gets resolved.

If you have any other questions or concerns, please let me know. I'm here to lend you a helping hand.

Still doesn't answer the question....no bottom scroll bar in Firefox or in chrome and the tips are useless. The assumption that QBOE is programmed correctly is flawed.  There are so many bugs that it is worse than mosquitoes on a summer night in a South Carolina swamp.  The old version of QBOE was streamlined and efficient, but this new "facebook" version is graphics heavy and poorly programmed.......

This is not the impression we want you to experience using QuickBooks Online (QBO), pixidoc.

I'll personally share your feedback with our Customer Support Team regarding the Facebook version graphics. We'll be able to take action on improving this one. I appreciate you for performing the troubleshooting solutions provided by my colleagues.

Aside from the steps provided, let's try to zoom in and out of the browser to show the scroll bar. Let me show you how:

1. Open the browser of your choice.
2. To zoom in and out with a keyboard shortcut, hold CTRL and press the + key to zoom in.
3. Hold CTRL and the - key to zoom out.

If the same thing happens, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern and click Let’s talk.
4. Choose Get a callback. 
5. Type in your contact info, then select Confirm my call.

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one

Visit our QBO Help Articles page for more insights about managing your business in your account.

The Community will always have you back if you have additional concerns in QBO. Assistance is just one post away. Take care always. 

I am a little bit surprised that something so fundamental to an online application - the ability to use a scroll bar - has been given so little attention.

Are you seriously telling me that your engineers haven't been able to figure this out in over a year? What in the world have they been focusing on instead?

This is frustrating. Your tip about zooming the browser does not work. It's unclear to me how contacting you will change anything. If you had a reliable workaround, you would surely share it in this forum. Please prioritize this fix. It's been over two years!

Agree. quite frustrating. Its August 2022 and the qbonline scroll bar on my Lenovo laptop on Chrome is so thin its driving me nuts. Other things should drive me nuts, not a scroll bar

davebush is exactly right.  I can zoom in and out or open a private window over and over again, and nothing changes.

Also, the behavior is different in different parts of QBO!

   - in Dashboard, Sales, Customers/Leads, Cash Flow, Accounting, Capital, Apps and Insurance, the scroll bar is on the extreme right edge of the browser window, and very skinny (wish I could measure the pixels!)

   - in Banking and Reports, the scroll bar is indented inward a half-inch or so, even cutting off half of the last column, and is still very skinny.

When I refresh the screen, the scroll bar is wide again!  HOWEVER, on changing to just 3-4 different left-bar options (e.g., Banking to Sales to Expenses), the scroll bar is skinny again!  Unreasonably skinny!  My attention is entirely diverted from what I was doing, and is focused now on getting the scroll bar to move!  Zooming in and out doesn't help, but refreshing the screen does, again.  Maybe that's the solution - just keep refreshing the screen every minute or two.

This seems like an issue similar to Column Widths.  Issues that just shouldn't be.

Hi there, oceanbeachesglass.

Welcome back to the QuickBooks Community. I can see you've been through a lot with the scroll bar to operate QuickBooks accurately. Let me discuss some information about the system requirements while using our program. Then, to ensure that the scroll bar will work smoothly after following the details below. 

The requirements for your computer’s operating system, your internet speed, and your web browser vary depending on your system. This may be the reason why the scroll bar isn’t working properly. Thus, make sure to use the recommended operating system to prevent issues and run QuickBooks smoothly. To find out more information about what kind of computer and browser you need, open this article: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.

To find out more information about what kind of computer and browser you need, open this article.

Additionally, there are a few basic troubleshooting steps you can perform once you're experiencing browser problems when visiting Intuit sites. First, restart your browser or clear your browser's cache. Then, add Intuit as a trusted site.

Lastly, you'll have to make sure that the display settings of your browser are organized rightly. You can reach an IT expert to help you further on this matter so the preference is configured properly.

I'm also adding this article to guide you in a more effective way in managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

Please don't hesitate to click the Reply button below if you have other concerns while utilizing QuickBooks. I'm always here to help you anytime, oceanbeachesglass. Take care and keep safe!

I just spoke with Philip - wonderful representative that truly tried his hardest to help but in the end we STILL cannot find the Overlay Scrollbar on my chromebook inside a customer's profile.  With this newest upgrade that happened, it has basically rendered my chromebook useless.  Has anyone been able to fix this problem since the June 5th upgrade and if so HOW?

Hey there, @GPRLLC211.

Thank you for joining the conversation and sharing your experience. I'm here to provide additional steps to help resolve your concern in QuickBooks.

If you're experiencing issues with a cut-off page or missing scroll bar in QuickBooks Online, please follow these steps:

First, check your browser's zoom settings. 

For Mozilla Firefox
 

1. If the page is bigger than the browser window, hold down the Ctrl key on your keyboard and the minus (-) key repeatedly to zoom out and make the page smaller. Ctrl and the plus (+) key will zoom in and make the page larger.
2. If you have a wheel on your mouse, you can also hold the Ctrl key down and then move the mouse wheel forward or back. This will work on any page that is either too big or too small, not just QuickBooks Online.

For Google Chrome

1. On the upper right, select the menu icon (it looks like a three-dotted line).
2. From the menu icon, locate the Zoom option.
3. When you find that the page is bigger than the browser window, select the minus (-) icon to zoom out and make the page smaller or choose the plus (+) to zoom in and make the page larger. It should be set to 100% or lower to display the full page.
4. This will work on any page that's either too big or too small, not just QuickBooks Online. If this doesn't solve the problem, proceed to the next step.

If you're still getting the same results, check the computer's display settings. QuickBooks Online requires the following settings for proper display:

• Screen resolution set to 1024x768 or higher
• Dots-per-inch (DPI) set to "Normal" or "100%"

We recommend that you maximize the browser window for working in QuickBooks Online, particularly if your resolution is 1024x768.

To check these settings on Windows 7:

1. Right-click any blank spot on the desktop then choose Screen Resolution. Make sure that the screen resolution is set to 1024x768 or higher.
2. Select Make text and other items larger or smaller and make sure that the DPI is set to Smaller - 100%.

For more detailed troubleshooting steps, you can refer to this article: Unable to see the entire page in QuickBooks Online.

On the other hand, you can also check some references in QBO on the main support page should you need them in the future. Just select the said product and click More topics.

I'll be right here to continue assisting if you have any other concerns or product questions. Assistance is just a post away. Have an awesome day ahead, @GPRLLC211.

Unfortunately none of this worked - all settings are to what you explained.  So frustrating!  This should be addressed immediately.  I cannot be the ONLY QB client to have this happen to during the last upgrade.