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Level 1

Missing the scroll bar in Chrome. Any tip on how to get it working?

QuickBooks Team

Missing the scroll bar in Chrome. Any tip on how to get it working?

Hi there, @phillip-selleh.


Thanks for joining us here in the Community. I'm here to help you get past the missing scrollbar issue that you encounter and get you back to business.


When you encounter unexpected behavior in QuickBooks, it's recommended to try browser troubleshooting. You can try switching to another browser to verify if the issue is browser related. 


Here are the different keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache.  Cache is stored in order to speed up loading times, but this can impact processes and cause them to not work.


For additional information on this and steps for supported browsers, please visit the following link: How Do I Clear My Browser Cache And Temporary Internet files?


If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They can an pull up your account in a secure environment and has specialized tools to assist with connectivity. 


Please don't hesitate to post any questions that you may have. Have a great weekend!

Level 1

Missing the scroll bar in Chrome. Any tip on how to get it working?

Tip didn't help and support NEVER ANSWERS!!!!!!! 

QuickBooks Team

Missing the scroll bar in Chrome. Any tip on how to get it working?

Hello there, @saharra-trujillo


There's been a ticket submitted about the scroll bar not working in QuickBooks Online Accountant version to our Engineering Team. They're currently working on resolving the issue as quickly as possible. If this is the type of account you're using, and this is this issue you're facing, I'm going to assist you in the process of getting attached to this ticket. 


The first step is to contact our Online Support. They'll be able to troubleshoot and see what is causing the error. Here's how to get in touch:

  1. Sign in your QuickBooks Online account.
  2. Go to the (?) Help icon, then Contact Us.
  3. Type in your question or concern in the Description Box then hit Let's Talk.
  4. Choose how you want to get contacted.

You'll hear from one of our agents from Online Support in no time! They can attach you to the ticket so you can receive updates on the issue and when it gets resolved.


If you have any other questions or concerns, please let me know. I'm here to lend you a helping hand.

Level 3

Missing the scroll bar in Chrome. Any tip on how to get it working?

Still doesn't answer the bottom scroll bar in Firefox or in chrome and the tips are useless. The assumption that QBOE is programmed correctly is flawed.  There are so many bugs that it is worse than mosquitoes on a summer night in a South Carolina swamp.  The old version of QBOE was streamlined and efficient, but this new "facebook" version is graphics heavy and poorly programmed.......

QuickBooks Team
QuickBooks Team

Missing the scroll bar in Chrome. Any tip on how to get it working?

This is not the impression we want you to experience using QuickBooks Online (QBO), pixidoc.


I'll personally share your feedback with our Customer Support Team regarding the Facebook version graphics. We'll be able to take action on improving this one. I appreciate you for performing the troubleshooting solutions provided by my colleagues.


Aside from the steps provided, let's try to zoom in and out of the browser to show the scroll bar. Let me show you how:

  1. Open the browser of your choice.
  2. To zoom in and out with a keyboard shortcut, hold CTRL and press the + key to zoom in.
  3. Hold CTRL and the - key to zoom out.

If the same thing happens, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how to reach them:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern and click Let’s talk.
  4. Choose Get a callback
  5. Type in your contact info, then select Confirm my call.

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one


Visit our QBO Help Articles page for more insights about managing your business in your account.


The Community will always have you back if you have additional concerns in QBO. Assistance is just one post away. Take care always. 

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