My payroll bank setup is telling me this error code: (EXCEPTION from HRESULT 0x80040A03

Let me help you get through with this error, @user38948.

This error occurs while trying to set up your bank account with E-pay and E-file. This means that your setup information isn’t saving in QuickBooks. I’ll show you how to fix it.

Let’s resolve this with your online banking account:

1. Go to the List drop-down and choose Chart of Accounts.
2. Edit your online bank account.
3. Choose the Online Services tab.
4. Verify the Account Customer ID has its online banking login.
5. Select Save. Then choose Close.
6. Use the Payroll Setup to set up the bank account for E-pay and E-file.

If the account is set up for online banking, you must disable Online Services before you can retry merging or setting up E-Pay and E-File. If you attempt to deactivate the account, the following error message appears:

"There are currently online transactions or messages to send for this account. You cannot change the online information for this account until you send or delete any pending messages or transactions associated with this account. You’ll need to go to the online banking center and send or delete any transactions listed before you will be able to deactivate the account."

To disable and re-enable the online services, please check this article: Resolve: Payroll set up info doesn't save.

Feel free to leave a comment below if you have any other concerns. Have a good day.

Having the same problem.  These instructions do not eliminate or correct the error.  I am simply trying change the bank account that my payroll and liabilities are deducted from when I pay employees and liabilities.  I have successfully changed the account at EFTPS and my state tax agency.  I have changed the account under My Payroll Service and even changed my default bank account under company preferences.  And I have tried going under Employees, Payroll and 'change payment method'.   I simply keep getting this message every time I do this and instructions to go through the motions of Setup Payroll get snagged at this same point with same error message..  

Hey there, @JanJaw. 

Thank you for trying the steps listed above. 

If the steps outlined in the article provided by my colleague above, Payroll set up info doesn't save isn't working for you; I recommend contacting our payroll support team as they have the tools available to pull your account and check the issue on the backend of things. I've included the steps below to contacting our support team. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Click Contact Us.

Please don't hesitate to let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always count on us here in the Community to get you back to business. Take care and enjoy the weekend! 

I have the same issue

Thanks for chiming in this thread, marsianin.

If you have followed the steps provided by my colleague MaryAnn_E and still getting the same error, I'd recommend reaching out to our Payroll Support Team. They can pull up your account and investigate what's causing the error message.

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

To help manage your payroll data in QuickBooks Desktop, feel free to check out the articles in the general help topics page. 

You can always leave a reply in this thread if you have any additional questions or other concern with QuickBooks Desktop Payroll. I'm here to answer them. Take care and stay safe.