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I just recently bought a new MacBook. I did a back up on my old Computer. Quickbooks 2019. Transferred that file to my new one, installed QB 2019 on the new computer. Now I am unable to open that file. I did saved the file in my documents. When I try to open it, it gives me the message "the document could not be open" . Not sure what to do .Thanks for your help.
Petra
I'll help you convert your QuickBooks Desktop (QBDT) for Windows file to QBDT for Mac, @PetraFischer.
It could be that the file extension is incorrect. This is the reason why you're getting the error when converting your file. No worries, I can provide the steps on how you can properly move company files. Here's how:
Step 1: On your Windows computer
Step 2: Restore the MAC.qbb backup on your Mac. This file is a copy of a QBDT company file that you can restore in QuickBooks for Mac. Here’s how:
Also, here are the list of data that can and can't be converted from Windows to QBDT for Mac.
Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.
Thank you for your answer. Both of my computers are MacBooks.
Any other ideas?
Thank you
Petra
Hello there, @PetraFischer!
Let''s open the backup copy of your company file directly from the QuickBooks app so you access it without any errors.
In addition, I've got you this helpful article you can read to learn more: Company file is missing or cannot be found.
Lastly, here's a few articles you can read for ideas about managing your account and related transactions: Help Articles for QuickBooks Desktop for MAC.
If there's anything else that I can help you with, please let me know in the c=comment section down below I'll be always around ready to help.
Thank you so much for your reply.
However I do not have the option "recover from back up"
Please see attached seen shot.
Thank you so much
Petra
(For some reason I can not attache a screenshot)
Thanks for getting back to us, @PetraFischer.
Let's run Verify and Rebuild on your data to fix this. This is to ensure there are no errors in your company file that caused this behavior. I've provided the steps below on how to do this process with ease:
Verify the Data:
Rebuild the Data:
Also, you can refer to this article to find and recover your backup file in QuickBooks Desktop for Mac: Restore data in QuickBooks for Mac.
In addition, browse our Help articles for other QuickBooks Desktop for Mac concerns.
Let me know how this goes for you! I'll be here to help.
Thanks a lot!!!
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