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I have just updated to Quickbooks Desktop for Mac 2019. I am trying to upgrade my old company file. I have closed the company file on previous versions; however, every time I try to open on the new version it says it is opened in a previous version and I need to close before I can upgrade and open. I have restarted my computer. I have even deleted old version of quickbooks desktop so that hopefully wouldn't be an issue. It still has the same message. I don't know what else to do.
Hi there, @JacobsLaw.
Thanks for taking the time to reached out to us. I'm here to help and ensure to isolate this problem so you keep your QuickBooks up and running.
Once a QuickBooks function is damage, you'll need to uninstall QuickBooks Desktop for Mac and reinstall the program using the clean install. But before doing so, be sure you have your QuickBooks Desktop diownload file, and the license number is ready.
Now, let me walk you through the steps on how to uninstall QuickBooks Mac Desktop:
Next, you'll have to remove both PLIST files from the User folder as well as the System folder. This will revert all preferences back to its default settings, which could cause the product to be unregistered.
To remove the PLIST files in the user folder, here's how:
Here's how to remove the PLIST files in the system folder:
Once done, you can now restart your device and reinstall the QuickBooks. To do this, you can check this article for the detailed steps: Install and set up QuickBooks Mac Desktop.
If you need further assistance with the steps. I recommend calling our QuickBooks Desktop Mac Support. They have additional tools to pull up your account and do a remote session.
Here's how you can contact our phone support:
That should do it! Please let me know how it goes by clicking the Reply button below. I'm always here to help if you have any other questions. Have a good one.
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