Product doesn't work. Customer Support is clueless.

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@WTF- wrote:

When I called support they were closed. I called back the next day during their "business hours" and they were closed.  I called the main number and the person said that the support line was indeed supposed to be open, and they did not know why they were closed. 
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Which numbers did you call?

Anyway, which QBD year version do you have prior to purchased the new license?

Hi there,

I'd feel the same way if I'd be in your position. I'll share references to guide you through the conversion process.

I assumed you've already created a backup file from the old version of QuickBooks. Therefore, all you want to do is restore it to the new version. Here's the article for your reference: Upgrade your company files after you switch to a new version of QuickBooks Desktop.

Feel free to share an update about your progress, so we can help you as you go through the conversion process.

With regards to Support, the QuickBooks Desktop Plus plans come with free Support. If you're not subscribed to a Plus plan (like QuickBooks Desktop Pro 2021), you can still ask questions in the Community for free. Or, you can contact our Support Team, and they may ask you to pay for one-time Support or for a year.

Lastly, you may contact our QuickBooks Desktop Care team to clarify the Support services of your subscription.

We're just around to help you.