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margemcdonnell
Level 1

QB Enterprise

A client sent me a QB Enterprise backup.  I'm a QB pro adviser but don't have Enterprise on my computer. how can I download?

16 Comments 16
MarsStephanieL
QuickBooks Team

QB Enterprise

Hi there, margemcdonnell.

 

Currently, the option to restore data from a QuickBooks Enterprise to QuickBooks Pro premier is not available. In order to open the company file of your client temporarily, you can take advantage of the  trial subscription.

 

To install QB Enterprise, you'll just have to choose either you have to Purchase Enterprise License or use trial version.

 

Let me know if you have questions in mind. I'll get back to you right away. Have a wonderful day.

Fiat Lux - ASIA
Level 15

QB Enterprise

@margemcdonnell 

If you want to help your client for more than 30 days, the trial license is not enough. You may have three options:

1. Purchase an Enterprise license for yourself. Enterprise Accountant edition is better for your case.

2. Utilize the remote desktop solution

https://my.splashtop.com/splashtop_referral/AAHHq6GG344maw

3. Ask your client to deploy a private cloud to let you accessing their data file anytime you want.

https://partners.myquickcloud.com/?pc=fiatlux

 

Just my 2 cents.

BigRedConsulting
Community Champion

QB Enterprise

Pro Advisers get Enterprise free each year.  To open the file you'll need it. Log into your Pro account to download and install it.

Jade1952
Level 1

QB Enterprise

i did install the 30 trial version, and then loaded the client's file onto the trial version.

the QBs comes up red, and i cannot access the file even though it shows at the top of Qbs

Jade1952
Level 1

QB Enterprise

i will only need the file for a few days.

so what is the issue with the red border and no way to access the file

 

Jade1952
Level 1

QB Enterprise

i installed the trial version, and uploaded the client file.  The QBs border is red and i cannot do anything with it.

4Gal
Level 6

QB Enterprise

@Jade1952 

Why do you need to open your client's company file on the trial version?

Can you share the screenshot of the problem?

Click the camera icon on the menu to insert images here.

Jade1952
Level 1

QB Enterprise

here is a screen shot of the trial version.  In red

Jade1952
Level 1

QB Enterprise

here is a screen shot.  i don't think it went through the first time.trial version border in red.jpg

DebSheenD
QuickBooks Team

QB Enterprise

I understand the importance of resolving this matter and ensuring you can open the file successfully, @Jade1952

 

I'm here to help you open the file to the QuickBooks Enterprise (QBES) trial version.

 

Beforehand, may I ask for the screenshot of the red border when opening the file, this way it'll help me verify what's causing the error.

 

Let's process troubleshooting steps to resolve this issue.

Here's how:
 

  1. Update QuickBooks Desktop to the latest release.
  2. Ensure the file you want to open is a company file (.QBW). You can't open other file types, like backups (QBB) and portable files (QBM) the same way.
  3. Make sure your file isn't compressed or encrypted:
    1. Right-click the company file and select Properties.
    2. Select Advanced.
    3. Clear the Compress and Encrypt checkboxes.
    4. Select OK.
       

If the issue persists, please proceed to the solutions found in this article: Can't open your company file in QuickBooks Desktop.

Additionally, for good practice, you can create a backup copy of your files. You may do this either manually or through the automatic process. This way, you can restore them anytime and prevent data loss in the future.

 

Feel free to get back to me if you have more questions, or if the issue persists. I'll be looking forward to your reply. Have a good one.

4Gal
Level 6

QB Enterprise

Is it the trial version of QB Desktop 2024 US Enterprise?

I couldn't see the red border clearly. You should take the screenshot with an app, not with your mobile phone.

You can use a free screenshot app like this one

https://app.prntscr.com/en/index.html

 

Jade1952
Level 1

QB Enterprise

sorry, i have been trying for hours, and need to go to a client's office.

I promise i will deal with this later.  I am very frustrated right now.

Jade1952
Level 1

QB Enterprise

i tried that and the message was to contact QBs with the license number and product code number.  Done.  

i put the information in and clicked "start chat", and everything is greyed out now. 

Jade1952
Level 1

QB Enterprise

it is 
Intuit QuickBooks enterprise Solutions 24.0 Trial Version

I loaded the app you suggested, however it is on the screen behind the QBs screen that i cannot do anything with, but to go to the Task Bar and "end task".  it is the only way to remove the file from the screen.

4Gal
Level 6

QB Enterprise

You should install the trial version of QB Desktop 2022 and/or 2023 Enterprise to isolate the problem. If the same error persists, there is a problem with your Windows.

ShyMae
QuickBooks Team

QB Enterprise

Hello there, Jade. I understand how essential it is to run your QuickBooks Enterprise Solutions 24.0 Trial Version smoothly on your Windows. 

 

QuickBooks Desktop 2024 requires a 64-bit Windows operating system and will not run on 32-bit. Refer to the Hardware and Operating System Requirements section of System Requirements for QuickBooks Desktop 2024

 

To ensure that the QuickBooks Desktop Enterprise 24.0 trial version runs smoothly on your computer, please make sure that your system meets the minimum requirements. 

 

For future reference, I'll add these articles to help you get started and manage your transactions in QuickBooks Desktop.

 

 

Please remember that you can always return whenever you require assistance regarding running the QuickBooks Desktop trial version. I'm always here to help you out.

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