It's great to see you here in the Community, gwhiteleyjr.
If you're facing any issues while loading QuickBooks Self-Employed (QBSE), the problem may be caused due to certain browser-related issues. These issues may include outdated browser versions, cookies, and cache files. Let's work together to troubleshoot and resolve this so you can get back to your business.
Let's start by opening your QBSE account in a private window. This will allow QBSE to begin in a clean slate. You can use these keyboard shortcuts to access an incognito window on supported browsers:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you can get past the Subscribe page, I suggest clearing the cache on your regular browser to eliminate outdated files. Alternatively, you can also use other supported browsers.
Here's a guide on exporting transactions and generating reports using QBSE once everything runs smoothly: Export transactions and get reports in QuickBooks Self-Employed.
Whether you need help setting up your account, navigating the platform, or troubleshooting any issues, I'm here to assist you every step of the way. Please don't hesitate to reach out and let me know how I can help. Keep safe.
